Your webpage is not user friendly.Apparently documents are just sent automatically which in my case, often did little more than create confusion and great concern. According to Tyler, these were sent even without his review or knowledge. The result was that Tyler and I had to spend time with explanations, reviews, edits and then these documents were simply removed from the document base, because they were not current, the system was not aware that the VA loan did not go through and now was FHA, etc.I have a dispute over the house inspection costs which ended up being much higher than discussed at the start of the process.At the start of the process, I received multiple calls, messages and e-mails from various sources asking me how everything was going? But once the problems started, there was no other monitoring or offer of assistance from anyone - Just all just fell on Tyler.
Response from Veterans United
Henryk, Thank you for taking the time to give your honest feedback. This is very helpful information and we will be looking into this issue. We want to set a very high goal for having an easy online portal to work with. The easier for our veterans. the easier for everyone involved in the VA loan process as well as an FHA.Thank you again for your service and thank you for choosing Veterans United.
The VU team I was assigned was great. Always available to answer my questions and helped me at every step of the home buying purchase.
Veterans United kept me in the loop during the entire process and my loan specialist was very responsive and helpful. I could message him with any questions and he would respond with answers almost immediately every time. I felt very in-the-know and confident that the process would go smoothly...and it did!
Veterans United is great! They made the home buying process easy!
I can't say enough positive comments. Number one in my book!
All in all had a wonderful experience. Appreciate all the assistance from Jill to get us to the needed credit score.
Process was easy as long as you have all the required documentation and stay on top of the "to do" list
Fast Friendly and easy to deal with!
Cory was great as a first point of contact, and then Jimmy’s whole team was phenomenal! They answered all of my many, many questions, and made sure I understood every step of the process. I really appreciated how Toby gave us the same quality of customer service while Jimmy was on vacation. The whole experience was better than I could have ever hoped for! We were even able to close on our house a week and a half early!!!
Veterans,if your thinking of buying a home Veterans HOME LOANS IS THE PLACE FOR YOU.CHECK IT OUT.
I felt very comfortable asking questions and knew that the information would be explained in a way that I would understand. I felt taken care of and will definitely recommend United Veterans Home Loan to anyone buying a home. Thank you to Nicole Barber and her team!
Great experience!
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I am very pleased with my experience.
I personally would have liked being presented with all of the options available for the VA funding fee. It would have been nice to have an email with options showing the funding fee rolled into our loan,
Option B with paying 5% and any other options that may be available. I know most will choose the fee being rolled into the loan but, seeing that there are other options just allows for a buyer to be informed.
