Veterans United is likely a great option for someone living on the East coast; not so much for someone living on the West coast who can't receive calls during work hours. No one on the loan team is available to speak with after-hours or Sundays, so majority of communication was delayed and by email mostly. It wasn't a great fit for us.
Response from Veterans United
Hello Nicola,
Thank you for sharing your feedback. I'm sorry to hear that our communication setup wasn't a great fit for you, especially given the time zone differences. I understand how frustrating it can be to not have access to your loan team outside of regular business hours, especially when you're juggling work and other responsibilities.
We strive to make the homebuying process as smooth as possible for all our clients, regardless of where they're located. It's clear that we missed the mark in providing the level of accessibility you needed. I appreciate you bringing this to our attention, as it helps us see where we can improve.
If you have any lingering concerns or would like to discuss this further, my team is here to help. Please feel free to reach out to us directly at 1-800-212-5200 or ClientAdovcate@vu.com.
Thanks again for your feedback, and I apologize for the inconvenience this caused during your homebuying journey.
I'm an old-timer very private, what do you care who is doing what with my house? My realtor and Jordon set me straight. So I made one mistake, and after that 100% positive teamwork.
THe VU team really helped my husband and I get through a major move after 36 years in one place. We didn't always understand exactly what to do and they patiently explained it, sometimes more than once. We always felt they were working with and for us, a comforting feeling for seniors who didn't know what exactly what they were doing. I really appreciated their attitude and gracious reminders. I think they could make a difference in anyone's move but am especially appreciative of how they treat and work with veterans who have to do this move thing so often. Thanks, team !
All personnel were exceptionally prepared, professional, knowledgeable and maintained an open line of communication with constant updates. The team my wife and I received from Veterans United exceeded our expectations and capitalized on all goals that were set before them! 10 out of 10!
My experience with Vet United exceeded my expectations, and I will recommend and use them again for my next property purchase consideration
I fully acknowledge “site unseen” puts the ownership on us as the buyers for anything not being the way we want it, but as an active duty military family, my honest hope was that we would get more candid feedback from our agent on our behalf while not yet in the state we were purchasing.
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Eric and Jens were really helpful and available. They went above and beyond to help in every situation. I'm thankful to have them backing me.
if given the chance to rate veterans i would give it stars
from day one we was treated with respect and as Family
Thank you Veterans for the most enjoyable experience in buying a house
No other views. My team for on point. One The Seller's side... Well, as a politician states when the response is unfavorable.... No Comment.
Veterans United made my first time house purchase seamless. Through every hurdle they were there to offer advice and bestow knowledge to assist me in my decision making. No matter the time, day or night, they would respond rapidly with any questions I had. Nancy, Andy, and Marianne filtered the chaos at their level and only brought the pertinent issues, remedies, and information to my level. This alleviated my stress levels and provided a positive first house buying experience.
I never in a million years would have thought the home buying process could be made this stress free and simple or that i would be treated so wonderfuly. Knowledgeable, helpful, always quick to respond, Without a doubt I will be a life long customer. I cannot praise or thank Aaron and the team enough.
