Chad made several mistakes that Sydney had to fix and his communication was not clear, not on time, and did not update us through the process. Very important parts of the process that Chad was supposed to do were not clear to us and even after signing Chad had created issues the Sydney had to fix and we had to jump through last minute hoops to make sure the funds were released. I have used veterans united before and I will never reach out to again after this experience. If Sydney was the only person I had to deal with there wouldn’t have been the issues and it would have been better. Since that’s not an option I will never suggest your company. I have actually told other veterans to not go with you, and I have made clear all the issues we had with anyone and everyone that will listen.
Response from Veterans United
Hi Leslie,
Thank you for taking the time to share your experience with us. I’m so sorry to hear that this homebuying process was so challenging and frustrating for you. Communication and attention to detail are essential to creating a smooth experience, and it sounds like we fell far short of that. The last-minute issues and lack of clear updates you encountered, especially with important parts of the process, are not what we want any of our clients to go through.
I’m glad to hear that Sydney was able to step in and provide support, but I understand that this doesn’t make up for the difficulties and extra stress you faced due to mistakes and communication breakdowns. After a positive experience with us in the past, you deserved better, and I apologize that we let you down this time.
Your feedback is invaluable as we work to improve our service. If you're open to discussing this further, we’d appreciate the opportunity to understand more about what went wrong and how we can address these issues. Please feel free to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please don’t hesitate to contact us anytime that’s convenient for you.
Our experience with Veteran's United went exceptionally well. From first contact through closing, we felt engaged and informed. Other lenders seemed too overwhelmed to be responsive and to give the level of attention clients deserve going through a cash-out refinance loan process. Our Loan Officer, Danny Freeman, and his team always responded and engaged in an extremely timely manner and made us feel valued!
My process was longer than just purchasing a home because my house was built, and hands down Zach, Mallory, and Bianca was amazing from the beginning to the day I closed. Thanks so much for being a great team.
I recommend veterans united to anyone as they make the process easy to understand
Nobody should be left homeless when your selling your home to buy another but that’s what happened to us. The realtor they provided had several complaints and suspensions because of his negligence and we were a victim to that. Left us homeless and we were stuck with him because Veterans United failed to do anything even after I complained about how bad he was and what he had put us through.
Response from Veterans United
Hi David
I'm truly sorry to hear about the experience you went through. Moving from one home to another is already a stressful process, and no one should have to face the uncertainty of being left without a place to live. It’s incredibly disappointing to learn that you felt unsupported by us and that your concerns about your realtor weren’t addressed.
The fact that your realtor had a history of complaints and you experienced such serious issues as a result is concerning, and I apologize that we didn’t step in to assist when you reached out. Your experience shows us where we fell short, and it’s clear that we need to review our processes to prevent situations like this from happening in the future.
If you're open to it, my client advocate team would like the opportunity to discuss what happened in more detail to ensure your voice is heard. Please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please don’t hesitate to reach out anytime that’s convenient for you.
Thank you again for bringing this to our attention. We’re committed to learning from this and making improvements to better support our clients and ensure their peace of mind during every step of the homebuying journey.
Treat veterans better than anybody.
Would’ve Been Great If All Information Was Given Before 4 Days Before Closing. All Information Pertaining To Closing Should Be Gathered In An Ample Amount Of Time. So Things Aren’t Rushed
Response from Veterans United
Hi Tiffany,
Thank you for sharing your feedback. I’m sorry to hear that the final details of your closing felt rushed. We know how important it is to have all information well in advance to help you feel prepared and confident, especially as you approach closing. It’s clear that we should have gathered and shared the necessary information much sooner, and I apologize for the added stress this caused. We’re committed to making sure our clients feel fully informed at every stage, without the need for last-minute scrambles.
If you’d like to discuss this further or have any additional questions, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to reach out at any time that’s convenient for you.
Outstanding! I can’t say enough good things about Aaron. He was super responsive, kind, patient, and smart. We’ve purchased many homes, with VA and Conventional loans, and no one has ever come close to the customer service Aaron provided. Thank you, Aaron; thank you, Veterans United!
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VA home loans are definitely the way the go not only is easy, but the interest rate can drop and they will lock you in for the lower amount without worrying if they will rise again. Thank you very much
The team was quick, professional and helped having the loan process to be completed earlier than expected. Best of all, I'm saving on my mortgage.
This entire experience was a long one but the people helping me with everything made it an easy one. Would definitely recommend them to anyone who is looking for a home!
