Veterans United in Austin has a great team! Communication is HUGE, and Chad and the Austin team kept us informed from start to finish. They were very forthcoming with requirements, and what to expect throughout the process. They made the process a breeze!
Love the videos (tutorials) as a guides.
This was my first home buying experience and Veterans United made this process a breeze. The timing of returned phone calls, emails and inquiries were all very prompt. I never felt out of the loop during this entire process. Speaking with the team from the first call to the last call were all very professional, kind and made me feel as if I were their number one priority.At times I felt as if I were asking stupid questions but always received the utmost respect from all team members from the highest to lowest member. I love Veterans United and will definitely recommend them to anyone looking to buy, sell or refinance. They get a Gold Star!
It was a easy and convenient process. Thanks for everything!
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Veterans United did a good job meeting my need needs, but make sure to review all documents before signing and make sure they explain any changes in the closes closing costs, they will change on you as you get closer to the closing of the loan.
Response from Veterans United
Jarome, thank you for taking the time to inform our team of your recent loan experience. We always strive to set proper expectations with it comes to all loan documents. Closing figures are always subject to change when the process goes on. Please feel free to reach out to our client advocate team for any questions you may have. We thank you for your service and for choosing Veterans United.
Great work all around. Thanks for all the help.
Thank you for the gifts! When we started our home buying process we called both Veterans United and USAA. It took 5 days for our loan officer at USAA to reach out to us. And when we heard back we were only accepted at their standard 3%, and with VU we got a great rate! With Veterans United we got someone on the phone right away. Chance was very good at helping us understand what needed to be done to get our loan approved and Shari communicated with us just about every day. With us being first time home buyers I had a ton of questions and Shari was able to answer all of them! It's been so easy working with Veterans United. I've already recommended working with VU to everyone on our army base.
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All said above.
I fully recommend Veterans United Home Loans to anyone considering buying using VA benefits. Reach out to Erica and her team, you will not be disappointed. Feel free to use this review anywhere you wish, and if you need me for a comment, just reach out.
