Do not use this company at all. The experience I had was very terrible unsatisfactory and made lots of mistakes. They asked for several papers they already had . Loan officer disappears during the closing stage and gives it off to a first-time person to handle which incurred another 13 days past my closing date. I repeat DO NOT.... DO NOT use this company. Check with your real estate agent close to you and they can get you better service than this for sure. Very disappointed. ☹️☹️
Response from Veterans United
We appreciate your feedback Gerald, and we apologize for whatever actions we may have caused that led you to feel this way about your home purchase. We would like to know more about what led to your delay. Please reach out to our Client Advocate team so we can help prevent the same experience for other Veterans.
This process was extremely stressful, but my team knew it and was patient. My sincere thanks to Heidi, Phil and Leigh Ann. I love the house! I know we'll be very happy here for a long time.
I would highly recommend Veterans United to anyone wanting to purchase a home. They are professional, diligent and responsive. They handled all the transactions in a secure manner and I feel safe knowing my loan is in their hands.
The Veterans United team went above and beyond to help me and my wife secure our first home. We had a team of people who worked hard for us. Our Loan Specialist was a veteran himself (Scott Davis), who was aware of how to handle and help his fellow Vets in the home buying process in ways to make everything as easy and painless as possible. Scott Davis had so much knowledge and was helpful every step of the way, we will definitely be using him and Veterans United in the future. Veterans United also worked hard for us to make sure we had the right Real Estate agent that we were comfortable with, who was always available and hard working. Every detail from the team of people to the personal website account made our first home buying process feel safe, efficient, and secure. We recommend Veterans United strongly.
I would ha da down recommend veterans United over any lender. Yes some in home builders offer some good incentives but, you know that you are getting the home appraised without the builder speaking with the actual person doing it. I know we got a great deal on the home with VU because the process started with honest people and ended with honesty.
Everybody we worked with here made this process so smooth and stress free. From day 1 to the day of closing they were with us every step of the way and were super respectful, easy to work with, and knowledgeable. I would highly recommend working with these fine folk!
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I highly recommend Veterans United even the real estate agent they recommend they are on top of things. Helps and guides you through the whole process accordingly. I’d say we’re on good hands.
This was a painless process thanks to the team that was working with me. Their team approach allows you to deal with the same people all the time, rather than having to explain who you are every time you have a question.
Overall a great experience, with successful results.
Overall, a very positive experience. Brian Poterbin was truly amazing and I would recommend his guidance to anyone. He made the home buying process very easy, and was always available for questions/answers.
