Sometimes things went slower than we all would have liked due to things not under our control, but no matter how slow things went, we always knew Veterans United had my back. Tim and the rest of the crew who got involved were all great to work with but special thanks goes to Tim for riding this thing out with me all the way to the finish line. I know nothing was overlooked and our loan was done the right way.
staff was great! all steps in sequence and well advertised with no surprises. The loss of 2 from 10 to 8 was related to loan fees--much higher than expected.
We liked the secure online experience of uploading the information to you. The process was done in a timely manner We will recommend Veterans United, especially our specialist Kaleb, but will let our friends know to expect the process to be very picky on some things.
everything went great
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Always a pleasure
Easy process and very efficient.
Thank you for taking the best care of veterans.
To many hands in the pot. Requested to many things at the last minute a Day before closing. No follow up phone call from the loan specialist. No thank you personally. The loan coordinator Dustin made things very stressful and it seems both the coordinator and specialist did not speak with each other (communicate). We constantly had to repeat info that was told to the specialist. If we could have we would have dropped veterans United during the process but we were to far in. We will definitely be looking forward to refinancing and getting a loan elsewhere as soon as we are able. Also, trying to reach either specialist or coordinator was ver hit or miss.
Response from Veterans United
Walter, we appreciate your review though we were disheartened to hear you were less than 100% satisfied with your loan approval process. Communication is at the heart of what we do, and we place a high value on it. We're terribly sorry if our lack of communication caused you any stress. We're grateful you are now in your new home, and we will remain available to assist with any future needs as well.
Second time fast, reliable, responsive service
I highly recommend Veterans United. They guided me through the whole process and made it pleasant and easy.
Veterans United is an extremely professional and easy to work with company. They value our veterans and treated me with dignity and respect at all times. I will recommend them to any veteran and let them know that they are in good hands. Thank you Veterans United for such an OUTSTANDING experience.
De'Lisa Joseph
