Overall, I am incredibly pleased with the house purchase and the loan process. I heard horror stories from friends and family so I went into the process with some anxiety, but the team we had helped eliminate those nerves and made our dream of homeownership happen!
We were very pleased with the whole team from beginning to end!
I'm not sure it could have been any easier or gone any smoother than it did with Veterans United!
Absolutely perfect!!
Every step of the VA home loan process was surprisingly smooth and efficient due to the outstanding customer service and professionalism by each and every representative. I am glad that I made the switch to Veterans United Home Loans from USAA. In the end there is no comparison between the two lenders. Jessica is fantastic!
I cannot express enough the Great and Wonderful Experience that I have had with Veterans United. As long as they are in existence I only want to be funded through them. Their Customer Service is the Best! Even when I went through The Government Shutdown, they were prepared to work with me. Now, that's a testament to the Great Service they were willing to do for me. I am so appreciative of Veterans United! Lots of other Mortgage Companies could LEARN a LOT from them! Way to go Veterans United! Thank you so much!
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Our closing took too long. We had a set date of 14th Oct. But due to the underwriter (Allison Pharr) going on vacation with incomplete paperwork it delayed us for 5 more days. Then we signed on the 19th of Oct and (Chris Doose) had all the paperwork dated for the 21st of Oct. This delayed us again because the paperwork cannot be predated. We had to re-sign everything on the 23rd of Oct. Just a horrible way to do business. I think the Staff of Veterans United really need to get their stuff together. They wasted time and alot of money.
Response from Veterans United
Oniel, we're very sorry your closing was delayed. There are many moving parts when completing a new construction home, and we'd like to dig deeper into why yours was delayed. Our Client Advocate team is available to discuss the details of your purchase with you should you want to share more information.
VU will not disappoint.
