Veterans United is very easy to work with and keep you informed of the progress from start to finish.
The service from transaction coordinators needs to improve. I would constantly have to call and ask my transaction coordinator for updates on my loan. The only times I would hear from them is when they required documents from me; which I provided in a timely manner; but I never received updates on what the status of my loan was, or updates on the appraisal process, which affected my closing dates to push back by 2 weeks. Every time I would contact the transaction coordinator i would never get a straight answer, it became rather frustrating for myself, as well as my realtor agent. Hopefully you improve the standards for people in this position to be more proactive and communicate with customers and their representatives.
What an amazing experience! Chris Thornton, Crystal Remmel, (Deb Roberts my realtor assigned by VU) and the whole Veterans United team helped me make my dreams come true. I simply only applied for a mortgage just to see what I could get approved for... Once they exceeded what I thought I would be allowed to have, I began my home search.. I could get anything that I wanted, as everything I wanted was well below my preapproval.The Veterans United team did an "above and beyond" job, and I honestly will be forever grateful!! Advice for future home owners: This is a stressful process. It can feel like it is taking forever. You will think that your loan team may be dragging their feet on your loan process. Just keep your head held high, give Veterans United what they want immediately, and maintain a good attitude and you will be in your dream home too, just like me... OH, DO NOT GOOGLE ANYTHING RELATED TO PROBLEMS YOU COULD HAVE DURING THE STAGES OF YOUR PROCESS. BAD MISTAKE THAT LED TO HIGH STRESS. LOLI am still trying to process how I am now in a completely off-grid home with 17 acres of land. It is soooooo beautiful, and I wouldn't want to go through this process with anyone other than the AMAZING team over at Veterans United. Thank you for the welcome packet. Thank you for the beautiful customized bamboo cutting board. And most of all - THANK YOU!!!
Top notch people
The whole refinance process for us went very smoothly. Would recommend these folks anytime. Thanks for everything.
I was intimidated by the entire process initially but once I met Nate I felt immediately relieved. This was only followed up by Jim and between the 2 of them they made this entire process so great. I can’t believe it was that easy !
They have an amazing team to work with. They are always there to answer any questions you would have during the home buying process.
Went smoothly because of VU staff's knowledge and attitude.
I would recommend Veterans United to anyone. They have helped me in so many ways throughout this process. I truly couldn't have purchased my new home without them.
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My wife and I had the greatest experience working with veterans United. There are people who care about you and want you to have the best experience as you achieve your dream of a home. From start to finish and the process is not hard or long. I get to say this personally about a company and really mean it. The Veteran is taken care of from start to finish and there are no hidden barriers. When you have a great agent and Veterans United working with you.... YOU WILL GET YOUR HOME, YOUR DREAM HOME!
Super grateful to be a veteran and to have the privilege to work with Veterans United. Their staff are second to none. Within a month our family went from considering buying a home to owning our first house. I will always use Veterans United and I will always tell my service member brothers and sisters to go with the best. Thank you for serving us.
Highly Recommended!!!
Very personable loan officer that got the job done.
