No one is a perfect 10 but you folks are very close.
The Veterans Home Loans office was outstanding (specifically Alberto Barba). He was prompt, knowledgeable, and most importantly sincere and honest. Holly was also extremely helpful!
Such a smooth process.
Overall amazing.
Excellent customer service rendered to me in assistance in securing financial capita for my home. Very prompt in conversing. Highly professional team. Attentive to individual desires. Fair and ethical practices.
both Joe Choi and Jenna Pahde were very polite and helpful through the entire process. They always answered any questions and concerns i had promptly and made the process smooth and enjoyable!
Veterans United was a great company to work with. The portal is very easy to use and the staff are amazing.
was very easy to work with
Ross Pierson had been incredible. I have been working insane hours and he has gone above and beyond to help me through this process.
Our experience working with Veterans United proved to be our best home buying experience yet. Not only did Veterans United save us thousands of dollars, the folks at Veterans United were always there to answer any questions we had during the home buying process. Everyone we met and worked with were friendly, knowledgeable, and willing to go that extra mile for us. Yes we actually met our lenders and they were there in person to support us at closing, amazing! From the very beginning, the folks at Veterans United were upfront, honest, accessible, and friendly. They were by far, the most honest and fair lender we have ever worked with and provided us the BEST rates from the start; other lenders (seven others we were considering) simply could not compete so our choice was simple. In fact, while other lenders quoted us higher interest rates and estimated that we would need to bring thousands of dollars to closing, Veterans United got us money back at closing! We are so grateful and thankful to the folks at Veterans United for saving us thousands of dollars and for making the home buying process so transparent, smooth, and quick; we were actually able to close in under 21 days! Thank you all at Veterans United, especially Larry and Anthony!!! You all are the best and, in our experience, the one lender that really cares about ensuring Veterans are really taken care of rather than just taken advantage of. I can't tell you how many lenders told us they care about Veterans and then turned around and quoted the most outrageous interest rates and closing costs...and we have excellent credit! We will definitely continue to use Veterans United for any future home buying needs and will recommend Veterans United to family and friends. You all provided us with the best home buying experience ever, thank you so much for everything!!!
this is my second mortgage I’ve done with VU. They make this whole transition a smooth one.
The representatives were very helpful and always accessible.
Aaron and Chrissy were incredible and they were helping me at all times.
process was easy
The entire team who worked with us through the process were amazing.
I enjoyed how quickly the process went, but employees need to work on communication. Multiple times when my paperwork was moving on to the next process. I had to call my Loan officer multiple times to get an update. I just feel that it is the loan officer's responsibility to get a hold of me and let me know things are still moving and are going well. Also never use the word feasible when talking about something was planned for a specific day. Feasible means possible or maybe not yes.
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Overall a very positive experience from beginning to end. The loan team was always on time and very helpful. The realtors did their job perfectly. For a first time home buyer, this was an incredibly smooth experience.
Kyle and his team were great to deal with
Aaron Madrid and his team were clear, concise, and prompt every step of the way.
Great staff that stays in contact with you throughout the whole loan process. Always ready to explain and guide you through any questions that come up.
Dan was very helpful and understanding and will to try everything to help the loan process go smooth.
