Veterans United assisted me for the first time on this purchase; it will not be the last.
Very great and rewarding experience. Will definitely have Veterans United in my corner for my next home buying
Great team, great communication
Our team was right on it from the start! They made it easy and stressless. We have the home of our dreams and they helped make it happen. Thank you!
Hi, we our David and Gale who just got our home refinanced through Veterans United Home Loans. From start to finish it was a real pleasure to work with them. From day one we were assigned a team that consisted of a Senior Home Buying Concierge, a Loan Specialist, a Loan Coordinator, and a Loan Officer.
The team working together answered every question that we had and went above and beyond to make the whole process go as easy and smoothly as possible. I can't begin to thank them enough for making our refinancing possible and being there to put our every need as a priority for the refinancing of our home.
Gale and I would like to personally thank Nichole Barber our Loan Officer, Walter Burks our Loan Coordinator, Edward Still our Loan Specialist, and Allie Poletti our Senior Home Buying Concierge. All of which that helped in making our home refinancing possible. Gale and I would without a doubt happily recommend Veterans United if you are looking to refinance your home like us or looking to buy or sell your home. We our sure they can fulfill your needs and make you as happy as they have made us.
This was my second time using Veterans United. The process was great from start to finish both times. I would highly recommend using them.
The team was awesome I have no complaints about my team whatsoever. But underwriting was a nightmare. The worse experience I have ever had in my life. They would ask for info that they already had just didn't loom for it I would have to high light it and send it to them again. We were given a clear to close went to closing and they refused to send the paperwork be cause of the way something was worse on the reinspection. We had to get a structural engineer to go aout and approve something because no one was available. I had to rent the uhaul for the weekend because my stuff was already packed up and loaded and they would not send the paperwork till Monday which left me short on cash because they told me to go ahead and pay closing on Thursday so I could close on Friday. I had to pay the guys I had helping extra for the wait time on Friday then pay them extra to come back on Monday because they had another move already scheduled do I had to pay them extra for them working late into the night cause if it didn't get the uhaul back by 11:59pm I had to pay for another day and would incur a late fee because some one else had it book and was picking it up. Underwriting was a complete failure and the worse process I have ever been through, and they made it way more stressful then it need to be with their inability to decern information, lack of communication, apparent disregard for time, and inability to operate and conduct business in a different time zone then their own. If it wasn't for my team being so awesome I would have given veterans united the worse review I have ever given. Please fix this. Cause if this is the way vets are going to be treated then please change your name. We don't deserve the stress and mental anguish caused by your underwriting department, most of us have been through enough.
This is the second time unfortunately that I had to refinance my home but this type I also got rid of pretty much all of my debt in doing so. I contacted them this passes time because of the great service!!!
Thank you for a great experience and all of your help it truly changed my life
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Awesome team! Would recommend to anyone. They get the job done and always keeping you in the know.
Nick was also really helpful we put a lot on the plate for him and Matthew and really happy they pulled it through for us.
I can say that the process of earning two VA Loans has been motivating to me re: staying on top of your way of living. Additionally, I am more thankful and humbled by the fact that I am a Vet!
