Veterans United made home buying a Great experience.
Jake’s team was great all around, but I would like to give a special thanks to Colin. He continuously went the extra mile to make our home buying experience as painless and quick as possible. His customer care was by far the best we have experienced. An all around genuine man who loves both his trade and takes great care to deal with his customers.
When I first contacted Veterans United, I was not eligible to be approved because of my credit situation. They still did not hesitate to assist and counsel me in bringing my credit score up to be able to achieve my dream of home ownership. I never imagined a company would show that type of compassion and commitment to helping one person. I immediately felt important... what customer service. Once I was able to consider buying a home John, Erin and the team (a true team!) worked with me every step of the way in helping me to find a home in a very competitive market with beyond professional customer service and responsiveness to my realtor, seller and myself. There were frustrating times for me in becoming knowledgeable about the process, John and the team answered every question and discussed things with me I never considered. I was well informed and prepared through their communication. Thank You John, Erin and Veterans United! I am very grateful for your service!
The home purchasing process, was i believe made easier with the knowledge and assistance of Matt Thill and David Roberts.Thank you both!!
Very incredible, helpful, friendly team. We were able to reach anyone with a quick phone call. They answered any questions and concern we had. We had our loan in just a blink of an eye, they worked very fast. STRONGLY RECOMMEND VETERANS UNITED to any Veteran who is trying to get a loan. They go above and beyond to satisfy the costumers.
Ready to see for yourself?
Experience first-hand why 354,796 homeowners give us a perfect score!
Best homebuying experience ever, they made it so easy to review documents and were very specific about what was needed.
Outstanding service!
My overall experience with Veterans United was at first overwhelming but that was before my questions were answered. Every question was answered in a prompt manner and almost every obstacle was overcame due to a great team effort.
Nick was amazing to work with and tryely made things easy..
I was amazed of the help that Veterans can received. Many Veterans don’t know that they can purchase a home and finance the deposit if they don’t have the money. They can also receive credit counseling free of charge.Very helpful information.
I have read a lot of great reviews about Veterans Home United before applying for my mortgage. My wife and I went through their lighthouse program and had a great rep by the name of Tyler. Tyler was professional and always followed up with us. We didn’t have any issue until we got our mortgage team. The mortgage would request documents and confirmed that the documents were good. Then days before closing documents that were received weeks prior were all of sudden incorrect. Some of the documents were incorrect due to our own negligence but as a professional that should have been caught before closing. We were treated and talked to very unprofessional after our closing was pushed back twice. We were accused of trying to “take short cuts “ by our mortgage team and I was told that “ it was not my lender’s fault that my family had to live a friend for weeks due to our closing being pushed back. “ As a previous loan officer , I have never dealt with a more unprofessional business. I thought that I would be treated with more respect and understanding as a veteran but this wasn’t the case with our experience. I would recommend my family, friends , and military family to stick with a traditional bank.
Response from Veterans United
We appreciate this information Tony. We never want to see anyone have a delayed closing due to documents that could have been caught sooner in the process. Our Client Advocate team is reviewing your file to see what errors were made and how they can use this as a training opportunity for the future.
We have worked with multiple companies and personnel throughout our lives, and everybody will be hard pressed to find a company and their staff that are so personable, dedicated to customer service and knowledgeable.
The team at Veterans United (Mike Dapkus & Jess Manfredi) did an outstanding job. From the very beginning they established a set of expectations for the entire process. As we continued through the process they stayed in constant contact and were always available to answer any questions or concerns that we had. Throughout the whole process we kept waiting for something to happen, for something to go wrong, for the proverbial "shoe to drop", and it never happened. The Veterans United team was on top of everything and the process was so seamless and stress free. We absolutely made the right choice to go with Veterans United and could not be more thankful for the experience. Our family is home! Thank You!The Cedergren Family(Keith, Teresa, Rachael, Autumn & Hailey)
Best experience we've had working with Veterans United. Helped workout some minor issues and even stayed in contact throughout the process of handling any and all issues. Kept us updated on what they needed from us, where we were in the process, and answered all our questions.
Veterans United was very professional and provided an overall positive exerpience. They were courteous, very helpful and prompt in answering all of our questions, providing information and accommodating changes and requests we made of them. We appreciate their guidance throughout the entire process, up and through the closing of our new home.
VU was painless and pretty streamlined throughout the entire VA loan process. Anytime I had a question or wanted an update, my loan team from Veteran's United were there for me with an answer within 30 mins. Very easy process with them handling the bulk of the work load. I would definitely recommend Veteran’s United to family and friends.
