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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

405,066

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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5 out of 5 Stars
Would Recommend

Veteran United was awesome to work with as a first time homebuyer! I felt confident with my purchase having such a knowledgeable loan officer.

headshot image of Craig Bennetch

Loan Officer: Craig Bennetch

NMLS# 2497379

5 out of 5 Stars
Would Recommend

Nichole, Lindsay and the entire home team were excellent they each used their expertise in guiding Ronnie and i through our forever home buying process with patience explaining each step in our journey to home ownership. I highly recommend this home team to anyone purchasing a home through Veterans United Home Loans especially if their using VA.

headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend
headshot image of Kristin Riney

Loan Officer: Kristin Riney

NMLS# 1402291

5 out of 5 Stars
Would Recommend

The team provided excellent customer service and answered questions in a timely manner.

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend

We would highly recommend Veterans United to any veteran searching for easy, no money down ways to purchase a home.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend
headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend

Thank you so much for making this process efficient and easy to do. Love the online phone App, keeping everything organized and clear what is expected and needed all the way through the process.

headshot image of Cal Thompson

Loan Officer: Cal Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

I appreciate the effort everyone put in to help my with my first home buying experience it may have been a little stressful while working night shift and having to deal with things they needed from me during the day but this team did everything they could to help and alleviate a bit of that stress. Thank you all for your hard work and diligence in helping me purchase my first home I would definitely recommend them to anyone buying.

headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

1 out of 5 Stars

I met Chris Soloman one time months ago when I first started looking for a home. I told Chris I had never purchased a home and had zero knowledge of the process. Chris neglected to explain ANY of the process to me throughout the entirety of the loan.I spoke with Chris on the phone less than 30 mins combined the entire process. We did text and email usually consisting of requests for information.
We made contracts pinpointing dates of when we would close. Twice we had to extend these and I felt it was not of importance to Chris.My agent had the understanding that I had been "well informed" on the "numbers" prior to closing. I had no idea the amount of closing costs until a couple hours before signing. I was in class with a brand new job almost in a panic bc I wasn't sure of the amount of money I would need to close my loan with.Post signing, POST SIGNING, I was asked for verification of employment!?! I spent my farewell lunch with my class on the last day of school scrambling to get this info to him as it was "NEEDED ASAP" only to return to the campus, walk in the door and get a text informing me he had taken care of it. I can't get that lunch back and chances are, I'll never see them again as we are from all over Alabama.I feel very disappointed in what I thought would be one of the happiest experiences of my life.

Response from Veterans United

Chasity, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner, and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.

5 out of 5 Stars
Would Recommend
headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Donald Webber

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

So glad that this was the first company that I called. I have several other companies that wanted our business. I'm really glad I chose Veterans United!

headshot image of Ryan Bray

Production Manager: Ryan Bray

NMLS# 42982

5 out of 5 Stars
Would Recommend
headshot image of Jake Faerber

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

This is my first time buying a house, and I was deploying. Veteran United team and their real estate agent were tremendously helpful. I learned so much from my Loan Officer and my agent on this process. They taught and advised me on every step of my home buying journey, they made sure that I received the information on time. Thank you for making my American dream come true!

headshot image of Jake Levy

Loan Officer: Jake Levy

NMLS# 168064

5 out of 5 Stars
Would Recommend

The team was SUPER amazing from start to finish!!!!!

headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

4.5 out of 5 Stars
Would Recommend

VA United folks do their best to

headshot image of Josh Capron

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend
headshot image of James Miller

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

I cannot wait to have someone to refer to my team. Fantabulous job folks

headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

5 out of 5 Stars
Would Recommend
headshot image of Timothy Wuest

Loan Officer: Timothy Wuest

NMLS# 1009949

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5 out of 5 Stars
Would Recommend
headshot image of Elizabeth McAskill

Loan Officer: Elizabeth McAskill

NMLS# 1824875

5 out of 5 Stars
Would Recommend

Jodi Coons and her team at Veterans United have been an instrumental part of my journey through both challenging and exciting times. Several years ago, when my father passed away, they provided exceptional support and assistance with a refinance. Their professionalism, empathy, and personal touch helped alleviate some of the burdens that I was facing during that difficult period.Their outstanding service left a lasting impression on me, which is why I decided to return to Jodi Coons and her team when I recently purchased a home. I knew that their dedication to excellence and their ability to provide both compassionate and professional assistance would be invaluable once again.Just as I had expected, Jodi Coons and her team exceeded my expectations. They guided me through the home buying process with expertise and attentiveness, making sure that all my needs were met. They took the time to understand my unique situation and provided tailored solutions that aligned perfectly with my goals.Their unwavering commitment to excellence and their ability to build strong relationships with their clients are truly remarkable. It is evident that Jodi Coons and her team genuinely care about their clients' well-being and are dedicated to delivering the highest level of customer service.I am grateful for the outstanding support and guidance I received from Jodi Coons and the entire team at Veterans United. They have consistently proven themselves to be a reliable and trustworthy resource, offering both expert advice and a compassionate approach. I wholeheartedly recommend Jodi Coons and her team at Veterans United to anyone in need of exceptional service during important moments in their lives.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

5 out of 5 Stars
Would Recommend

As always, the team at Veterans United did a great job! I highly recommend them!

headshot image of Marie Houchen

Loan Officer: Marie Houchen

NMLS# 310760

5 out of 5 Stars
Would Recommend
headshot image of Cole Stoecklein

Loan Officer: Cole Stoecklein

NMLS# 1861966

5 out of 5 Stars
Would Recommend

Everyone did an great job getting this approved

headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend
headshot image of Stacy Sumpter

Loan Officer: Stacy Sumpter

NMLS# 865042

5 out of 5 Stars
Would Recommend
headshot image of Miguel Rosinski

Branch Manager / Senior Loan Officer : Miguel Rosinski

NMLS# 1828298

4.5 out of 5 Stars
Would Recommend
headshot image of Jonathan Lucas

Loan Officer: Jonathan Lucas

NMLS# 43401

More Reviews

See all 405,066 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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