Veterans United helped make my dream a reality. Any bump in the road VU was there with advice and a solution.
My team at Veterans United were high speed and low drag. With the exceptional level of customer service they provided, I felt like I was important to them instead of just another client. What a truly remarkable team to have throughout the home buying process. You might not be the original A-Team, but you were my A-Team and you can watch my six anytime.
Veterans United is by far the most friendly and easy going company I have ever worked with. 10/10!
I had a great experience.
Overall good experience. Not too much red tape. I enjoyed working with everyone. Easier to make a large purchase when you have a good team behind you.
I can't think of another company that will treat you and help you like Veterans United Home Loans. I have been led by the most professional team I've ever worked with, from the beginning of my homebuying experience to the very end. The courtesy of the phone call congratulating me and letting me know he's a phone call away really topped it off.
Thank you!
Outstanding service, superb customer relationship and service! Nothing but the best is what we experienced!
By going through Veterans United Home Loan, I was always informed on the progress.
Nothing was explained to us in detail as we were first time home buyers. We felt pressured, unheard and just very disrespected by the lender and his assistant Emilee. When we wanted documents corrected we always got pushback all the way until closing. Luckily our closing/title company made sure everything was fixed and corrected. We refused to speak to our loan officer and had our realtor take over any conversations that needed to be had with him.This was a terrible experience as first time home buyers.
Response from Veterans United
Alexandra,
I'm so sorry to see this and want you to know we are here to support you. If you’d like to dig into the details with us, we'll listen and walk through this with you. Your feedback aids in follow-up coaching with our loan teams. If we can help make this better, we’re here for that, too.
Please reach out to the Client Advocates anytime and we'll see how we can help.
Sincerely,
Kendra, Client Relations
This was our third new construction and by far the best experience from loan approval to closing!! I will not use any other company ever again as this team took care of our every need with the absolute best attention to detail. Get it done with a smile and work with true professionals to get your next house with Veterans United!!
Overall a great experience the whole team helped every step of the way and explained everything to a first time home buyer very well and they where always willing to help.
I'm 100% disabled for mental health and all this has crippled me with fear, trust, depression. I suffer from PTSD. I shared this with my team from the beginning. Now I have a 310k house which needs 10 or 20k worth of plumbing work. I can't put toilet paper in the toilet. No end in sight.
My agent and her team should be accountable for not protecting our interest, for stopping the scope. If that scope had been done timely, we could have taken all that into consideration but that would mean a delay in the sale.
Coming up on my 1st mortgage payment
for a home I have yet to enjoy.
Unfortunately I have to hire a attorney to get to the bottom of this mess.
I have to file the complaints with the BBB
It's all on me.
Its very sad. I have had a crisis call with the VA already with suicidal ideations.
My psychiatrist is trying to help. I was doing well on my meds and programming and I was able to stay balanced before all this. Today I'm a hot mess. Overwhelmed by everything I need to do.
Sorry but this is the truth.
Response from Veterans United
Sweet,
Thank you for taking my call. I’m truly sorry for all you’re going through. I’ve made note of everything we discussed in your file should you need to follow up with me on anything. We are here for you and will help however we can going forward, too.
Most sincerely,
Dave, Client Advocate
Mr.Tim was my gift from god ! Any question i had for him or concern we spoke through it and found a mutual outcome . I would definitely recommend him to anyone.
