Everybody was nice and friendly to me
Jennifer Candler was a very great about keeping us up to date with everything.
Friendly and helpful
Max and Karin were both very quick and efficient threw the whole loan process , they both answered questions I had over the 4th of July holiday ... I would defiantly do business with them both again !!! THANK YOU
Veterans United Home Loans were the best. Absolutely wonderful, everyone took time out with me to help me with everything, I thought they would get angry or upset with some of the things I could not get, but they had patience, kindness, and concern about the situation. They were great!
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Absolutely the most pleasant mortgage experience we have ever had!
Quick, fast, straights the point, easy.
They were quick to respond to any questions or concerns I had thruout the entire process.
My loan team was very professional and had the answers to all my questions. Getting a home loan is very stressful, but they made me feel very comfortable and at ease.
With me every step of the way.
I would like to be able to contact my Transaction Coordinator more directly. I appreciate being able to have the ability to avoid playing phone tag.
Too many errors that WE had to catch/correct. Less than thorough follow-up and note taking on our situation which resulted in poor communication throughout. There was clearly no sympathy or understanding of military needs, especially with an overseas move. We were continually tasked with items that were communicated to our team prior which created additional work for us, and some was not even used or necessary. At one point we wanted to know how much we would qualify for with only one of our incomes. The response was curt, brash, and left us with a terrible taste in our mouths as our loan officer did not bother to check in with us afterwards. The response was that we wouldn't qualify for anything. Shouldn't that trigger a phone call or an outreach email asking what was going on in our lives? It was clear that we were only a dollar figure after that.
Response from Veterans United
Kirk, we want to thank you for sharing more about your home buying experience. A member of our Client Advocate team has attempted to reach you to offer continued support. We wish to use your feedback to learn how we may improve should a similar situation develop for a future customer. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
I am so grateful that I went with such a great team
Christina was great!
Veterans United did all the hard work and guided me throughout the entire process, making this home purchase experience a very easy one, on my part. Being able to provide all necessary documents online was especially helpful, in my case.
