Rarely answered calls, dropped the ball with my closing costs, didnt know the final number until my closing day While i was signing,
Response from Veterans United
Jared, thank you for taking time to give us this important feedback. A member of our Client Advocate team has attempted to reach you and we would love the opportunity to speak with you further. Discussing your experience and providing expert advice on the closing process is part of our commitment to excellent service. We appreciate this opportunity to provide continued assistance.
Agent made two rather critical errors during the loan process. One nearly cost us the sale of our home and the other may have left us with no homeowners insurance at all! This was simply poor judgement and lack of organization or maybe focus.
Response from Veterans United
Thank you for this information Orlando. A member of our Client Advocate Team has left you a message and sent an email for additional details. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Team work is essential and we have established means to prevent experiences like yours, therefore it would be helpful to learn what may have caused you to feel this way.
last minute details were nerve racking
I am not an expert when it comes to home buying, Veterans United guided and advised my on my options and the correct decisions to make. Thank you
Cameron and his team were awesome. They explained every question we had in detail and were always available when we needed them .
Great company to work with ,this is the third time with the company everything go so fast its the best makes the process very easy.
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As a first time home buyer, this is a nerve-racking process. I got frustrated but the team help make the transition to being a homeowner amazing.
Overall a positive experience from VU. The entire process as a whole was stressful as can be but VU at least was easy and straightforward. At times however I wish some information was a but more forthcoming such as fees for appraiser, and other such tasks like providing copies. At times felt like I was constantly copying and scanning things that could have been communicated more clearly. But overall that was small potatoes.
