They contacted me by phone or email to make sure everything was going smoothly and to follow up on different issues. Very friendly and professional. They returned my phone calls whenever they missed my calls quickly. There are videos explaining each step in a language that you understood. Those videos were very helpful for me. Thanks again Veterans United!!!!!!!
Ben Long and Kate Spellman were incredible to work with they were with me every step of the way. They kept me updated with all my information that I needed and I can assure that my home buying process was a success💪🏽👍🏽
This is my second time with Veterans United and working with Gunny Young. I truly would not go anywhere else because she is so helpful in the process and makes it so simple to work with.
I’m not a man of many words but I will always speak highly of Veterans United. From day one of contacting them I felt comfortable talking to my loan specialist. Very professional and knowledgeable on every step of the home buying process. Hit a few snags along the way and things got stressful for me but my specialist Kaylee eased the stress and got my kid and myself into the home of our dreams. Big thanks to Veterans United and the professional that make it great.
This was my first home buying experience and from other reviews and from what I was lead to believe initially by my loan team is that Veterans United would be there every step of the way in the process. However that never happened past the second day. Communication was minimal and on multiple occasions I would not get a response to a question for several days. Sometimes it required sending an email a text message and a voicemail all together to get a response. Now I do understand everyone has other responsibilities and a lot of time was around the holidays I just wish it was presented that way and not as if someone would be available whenever I had one.
Response from Veterans United
Michael, we appreciate your honest review. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Go in to this knowing there is a lot of paperwork and producing supporting material to apply for your home. Veterans United cares and treats you like family. Let them help you use the benefit your entitled to. They will work at putting your package together. They help you and work hard for YOU. I can assure you that this is the team you want helping you achieve your dreams.
John, Kevin, and Tim are all great guys! They all wanted to help me, which they did. Each one had their own role in this whole process which made it feel seamless and effortless. You could tell they wanted to do everything they could for this end result. My wife and I are grateful for Veterans United. It's now our 2nd night in the new house and everything in the world is fantastic!
Go with Veteran’s United! The team working with me helped make this entire experience go so smooth and were always available to answer any questions I had.
Do it, great company!
I am so happy that I choose to experience this process with Jimmy and his team. From day one Jimmy was reassuring that his team would help and guide me thru the process. Ashley S. Just sealed the deal on making this experience even better. She was there to take calls and responded to emails during times that worked for me. Her quick response and guidance help to lower my anxiety about the process. I would suggest to any veteran looking to purchase a home especially a first home to go with Veterans United. It always felt as if I was getting personal top notch service. Thanks Ashley and Jimmy again !!!! I can't wait to make memories in my new home!!!
Veterans United was the best choice for our home buying experience. The whole process was very easy and stress free
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Very good people to work with
This is my first loan with Veterans United Home Loans. Although there was a lot of leg work on my part, the team who worked my case did an excellent job ensuring all my documentation was in order and submitted to the review board prior to closing. Owing to their (Veterans United) due diligence, I was able to close on schedule. Closing was an administrative breeze!
Veterans United and Mike Lyman and his team did an excellent job of understanding what is needed and they are willing to spend their time to explain and guide or (walk you through) the sometimes complex loan process. The team never left any doubt that they are here to help Veterans and their family get what is needed to find a home whether it be their first home or if they have done the loan process many times. Veterans United goes above and beyond to take care of us Veterans. There are no finer people to help us. I would HIGHLY recommend Veterans United to any Veteran or family member and if you happen to have Mike Lyman and his team rest assure you will be taken care of!
The whole experience was very well managed from start to finish. Every stage in the process was very well monitored, with clear guidance, and help was readily available despite being in different time zones. I'd do it all over again with Veterans United! (and will at some point in the future)
Great experience from start to finish. Loan officer, Fahad Adul, was outstanding. Veterans United website is excellent. The website is loaded with tons of great homebuying educational information.
