Zach and Kyle did a great job! They made me feel more at ease with the stressor the whole home buying experience. Zach also locked me in a great rate! Thanks guys!
Tammy and Debbie at VU were both friendly and informative. They were able to answer my abundance of questions and concerns.
Everyone I ever spoke to, from the operators to Mr. Long and everyone in between were the dictionary definition of professional. Mr. Long's team were a godsend and hands down the absolute best customer service I've ever had. I will and have recommended Veterans United to fellow Veterans.
Morgan and Alen were fantastic to work with. They airways kept me updated on the progress.
Rick and his team are great
Did a great job on keeping the closing on track and we actually closed 5 days early.
The beginning of the process was great. I was contacted right away and the guy was very informative and helpful. I did like the convenience of the online feature, and appreciated the ability to look at, upload, and sign my documents. The time I started to dislike the process was when my initial loan was not locked in at the low rate I was quoted, and it was only after I initiated a phone call that my rate was locked in at a higher rate than the one I was led to believe was going to be locked in for me. Likewise, it does not appear that my rate would have been locked in at this higher rate, causing an even higher one, if I would not have called in and asked about it. I get that rates fluxuate; however, my rate was not locked in for several weeks after the loan process had began. Then, when I went to sign, at the time my loan office told me to be there, the documents were not there, so I had to go back to my hotel, after travelling 24 hours to get there on time, and wait two hours till my documents were corrected. Once I signed my documents I found out that the Title Company needed a cashier's check, something nobody told me, so I had to go do that as well.
Rachel, Kenny and the entire team are, in my opinion the very best!
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from the first contact with veterans united we felt comfortable. they treated us as individuals not like other loan companies who only look at "check list" items to see where we fit in.
Some days it's hard to get a email or call back in a timely manner overall it was successful!
Very smooth organized process.
Process had some stressful points but great communication
