Overall, our experience with VU was a little frustrating. From the very beginning my husband and I asked that all emails and phone calls be directed to myself with him cc'd as he was in training/school in a different state and time zone. After multiple requests via email and phone, some emails were sent to him and some were sent to me which delayed getting documents in. As a lender specializing in military loans, we figured you would have been a little more understanding of our situation of our family being separated. The majority of emails sent by Katie/Jen were always sent around 5-5:30 pm close of business which in turn delayed me getting anything back until the next day. We went over our 30 day closing goal by 5 days causing our family to pay out of pocket for a hotel stay that our TLE didn't cover.
Ben Lake was very helpful and excellent to work with
Aaron was great and the electronic assistance in submitting and reviewing forms may it very simple.
Great company to work with.
Outstanding customer service
Always helpful and attentive
without the help of the veterans united home loansvets would be helpless.
The process was difficult for us because we are first time homebuyers but the entire team was so patient and quick and accessible to us making us buying our dream home really easy and pleasant.
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Veterans United Home Loans; Working with Brennan and Alison made this transaction very easy and comfortable. Brennan and Alison were top notch professional with a Can Do attitude with the highest Integrity keeping us aware of any glitches. Thank You Brennan and Alison
Josh and Chris were outstanding to work with. I have been involved with some type of customer service employment for the majority of my life and I have never given anybody a 10 out of 10 because there was always something that could have been better but my experience with Josh & Chris was unbelievable and awesome. Thank you guys very much. You made this a great experience.
I'm absolutely astounded with the level of customer service and professionalism displayed by every member of Nick's team. Any and all questions were addressed immediately.
