They were super respectful people and professional in they job, any one of them are special, and helpful. Me and my wife are very satisfied with the new house and the job that they did...
From beginning to end, Clint and his team were phenomenal.
I have waited 3 long months to submit this review and I’ve been wondering what horrible things that I can say about my experience with Cooper Allen. Although my experience has been very bad. I’ve decided not to leave an ugly comment, I would just hope that whatever Cooper was going through during the process of our Loan, that he would not treat anyone else the same way. Cooper if you’re reading this, just try to treat your costumers with Importance, because we work hard for our money just like you!
Response from Veterans United
Armando, we appreciate you very much and thank you for giving us your feedback. It is our goal to provide outstanding customer service to every customer and we will be researching your experience further to determine ways we can look to improve. You may contact your Client Advocate team at anytime if you wish to provide more information or seek assistance.
I did my complete loan on my cell phone. The ease of using the web site made everything a convenience. All the forms and the to-do-list made it simple to accomplish.
They are a really consistent with the loan process letting me know where we were and responding to calls an e-mails. The team also made sure I understood what was needed an the reason for info.Very easy to work with..
Veterans United and my assigned loan team made the process as easy as possible. I couldn’t have asked for a better team of people to work with. They were all informative, kept me up to date through phone calls and emails, and were available to answer any questions I may have along the way. They also recommended a stellar realtor for us to work with, and that combination made our home buying experience beyond anything we could have expected.
It took forever and it was hard to get ahold of Sam due to my working hours. Also I requested as late as possible for the closing due to my work schedule but it was set for 10 AM.
Response from Veterans United
Thank you for the feedback Aaron. We apologize that your experience did not meet your expectations. We understand that frustration when you are unable to communicate due to work hours. Also the issues when a settlement agency is only able to schedule you for a closing at an inconvenient time. If you would like to discuss this further please reach out to our Client Advocate team.
Always in touch
Fast and efficient process; easy to use web portal for digitally signing and exchanging documents; passionate advocates for veterans during the application and underwriting phases.
Very easy to work with. I was apprehensive dealing with someone at a long distance. However everyone was easy to contact and I got quick responses to all my messages and submissions. I’ve already recommended you
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The experience was wonderful, Veterans United made buying a home incredibly easy and the staff was always available to answer my questions and guide me during the process. I would also like to individually mention Ms. Jessica Edwards she really show lots of care and interest to me during this process. She's a super star!!!
Colin Williams was awesome in his customer engagement and service delivery.
The process was streamline and very easy to keep up with. Everyone involved was full of information and always had an answer, and was ready to help.
Exceptional! Everyone on the team was very helpful. They made this a very easy and smooth home buying experience. Always quick to respond with answers to any questions you may have. They absolutely unequivocally did an outstanding job.
