it was easy, quick, with good rates!
This was my second time using them and they've only gotten better! Very timely and responsive. They accommodated my very busy schedule by allowing a majority of the proper l paperwork being done via E-mail. Highly recommend this company, for I won't use anyone else!
My initial experience with VU was positive. VU was very responsive after I made a request for more information. Craig was assigned my file and Ian, Craig, and I worked together to get all of the required paperwork completed and added to my file. Craig was very responsive and knowledgeable, answering any and all of my questions. However, about a week before closing I started to get requests for information from several people other than Craig. I spoke with Craig and requested that I continue to work only with him. However, I continued to get requests for information I had already provided. The day before closing I was contacted by Rain Mitchell to go over my closing documents. More than a month prior Craig and I had discussed buying down my loan. When Craig left for vacation and handed my paperwork off to Rain that information was lost in translation. I explained to Rain what needed to happen, she assured me it would be taken care of and that it would not impact closing the next day. However, at closing the documents were still incorrect and it took hours for Rain to get the title company the correct paperwork.
We'd heard from many people that butting a home was a headache. Mike Lyman made this experience an absolute blessing.
Extremely helpful team I had on my side!
Ben and Lauren once again did an exceptional job.
Very helpful and patient through the entire process
Everyone I worked with was simply outstanding! Very professional, extremely helpful, and had my back the entire way!
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Ashley Cook and Kendra Ford were absolutely SUPERB!!! They made our experience smooth and worry free!
I approached Veterans United questioning their ability to compete with the options and rates of the "big bank" lenders. I now question the big banks' ability to compete with any facet of the specialized, individual service I received from my Veterans United team. They know their business and live in the area, approaching your loan with the perspective of a future neighbor. The process was a continuous conversation in which they actively participated, and I learned to assume that they were available. They have converted the laborious paperwork process into easily managed electronic media. Their flexibility and personal management made closing a breeze.
I have already recommended VU. Krystal Palmer was outstanding to work with.
Communication was consistent and always informative. Many aspects of the process were unfamiliar to me and at times a bit overwhelming. VUHL consistently kept me in the loop and informed.
