Had some difficulty scheduling the VA appraisal but worked through it and closed on the original scheduled date.
They were patient towards my needs and were always available if I had any questions. Ms Brittany Gladish was phenomenal she went above and beyond for me. I walk away from one house because repairs issues and I got right back on the search again all the while UV was there with me.
Excellent service provides by Lisa Riess
I am a first time home buyer and the team made this a walk in the park, they explained everything I didn't understand.
No communication and do not help protect you with a bad buy
This was my first experience with buying a home, and they helped make this a memory I'll never forget.
Our experience was great! I really got the feel that the whole team was working to get everything done. James was very friendly and professional throughout the process.As far as constructive feedback, the only real negative we experienced from your office was a hiccup at our closing, there was a small typo on all of the documents (name spelled wrong) which led to over an hour of delays while the lawyer tried to get the loan office to fix the typo. After a long wait, inexplicably your team was not able to fix it, so we just proceeded with the documents with the mistake on every signature page. I would ask that the Loan office work on whatever procedure is in place to respond to last minute problems like that at the closing.
The team was very professional
The loan process was smooth even after the house completion date was moved multiple times.
Professional, efficient and courteous staff.
Absolutely Marvelous!! Extremely efficient, prompt, courteous and professional Organization.
Veterans United made the loan process very easy and basically took all the hasel out of the process. They knew what we wanted and worked hard to help us get just that.
Leah was great from the first phone call. I explained my situation and what I wanted she told me what I needed to do and she took care the rest.
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Everything was fast and easy.
Everyone on my team went above and beyond to get me into my new home!
We were very happy with the continuous communication. Our loan specialists were always persistent in trying to contact us if we were unable to receive their call, and were always quick to call back when we contacted them. We also liked how easy it was to navigate the website and upload documents. Loved the checklist of "to do" items as well.
What a pleasure working with professional people that really know their job, and share their expertise and help you along the process of buying a home. Mr Jason Winsor and Mrs Markita Rosenberg were absolutely committed to help us secure this loan. We really appreciate all that they did, and will highly recommend Veterans United Home Loan Co. to my fellow veterans. All the Best, Thank You ! Robert & Maria P.
