I thought that the home-buying process was going to be very stressful. The team that I worked with at Veterans United was very helpful and there every step of the way!
Great service
Mallory and Patrick are the best!
Honestly, I think the blame lies with your corporate structure. You probably need to look two or three layers above Chris’s pay grade. And your underwriting department seems to be almost hostile towards small business owners. We’ve owned a business for several years and refinanced homes, and have never had the type of questions and scrutiny That we had with your company. At one point I told Kole that it seemed like the left hand does not know what the right hand is doing. And I still believe that with your corporation. It was a very, very disappointing experience and highly stressful. It took the joy out of purchasing a new home.
Response from Veterans United
DaMonte, we appreciate your honest feedback. It is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. We understand that the underwriting process did not meet your expectations. The mortgage process can certainly feel intrusive, but we want to reassure you that this in-depth analysis is a worthwhile step. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. The underwriting process serves to protect the integrity of our industry and families who might otherwise fall into a financial hardship. If there were any aspects that you felt we could have handled better, then please do contact our Client Advocate team to discuss. Thank you for taking the time to complete our online review, and we apologize if you felt there were unnecessary aspects during your process.
Will did an awesome job! It was the easiest and effortless home purchase I have ever experienced. Anytime I had any questions or issues Will worked on it right away. Thank you so much for everything!
I was very impressed by the entire team at VU. My home buying experience was seamless and enjoyable. I can’t imagine not using VU for any future home purchase.
This was the best home buying experience!
Veterans United seems to understand the needs of veterans and their families on a level we've not encountered at other banks and credit unions. While the paperwork necessary to finance a home purchase is mountainous, the team working with us from Veterans United is always pleasant, patient, and positive. I have never felt as though I'd been put at the bottom of the list when I sought answers to my questions; someone on our team always responded in a timely manner. We appreciate that kind of support and customer service.
There have been horror stories about the home buying process with Veterans. My DREAM TEAM never left me uninformed; provided additional resources; included my family to ensure they knew what to expect and asked if they had questions. The inclusion for everyone was key, since I couldn't be present, due to my deployment. With the underwriter, Levi, another Veteran - he understood the assignment and my TEAM, did just that - ACED IT!!! They come highly recommended!!
Working with Veteran's United has been a very rewarding experience. They were timely with responses. They let me know exactly what I needed. The website was easy to use. This is my second lending experience with VU and it was just as pleasant at the first time.
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Working with Veterans United was awesome. The home buying process was less hectic than I thought. They really work with the home buyers to ensure that they get their home. I am sitting my new house while writing this review. They made it possible.
Couldn’t have asked for a better team to assist me in buying my home!
