Very professional and helpful.
Way too much BS compared to a local loan
While it may be no fault of VU, the amount of documentation required prior to closing has grown to the point where I will seriously reconsider ever purchasing another home. It seems the increased measures/requirements could be relooked in order to appropriately target higher risk borrowers. I have obtained and paid off a significant number of loans throughout the last 20+ years without ever defaulting. Nonetheless, the process has become more difficult as well as more frustrating. I apologize if my frustrations were manifested overtly and found offensive.
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Ms. A. Hayes and Ms. J. Oates were very accomading in arranging our loan. They were very helpful in answering all questions that we ask. They are experts in thir field. It was a pleasure working with them.
Jared Wilmes is extremely professional and helped us with our loan process along the way in a short time frame.
Excellent
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I would recommend this type of loan reluctantly, informing the person to be ready for a lot of paperwork and the lack of accurate appraisal services.I understand making sure that we were qualified applicants before lending us the money, but once there were no red flags in our credit history, the process seemed to continue to drag on. (An example would behaving to provide a current contract for the upcoming school year for a job that my wife has been employed at for the past 25 years).Although there was great communication us, sometime we were getting conflicting information, which I think may have come down to lack of communication on your end.Probably the most distressing part of this whole process, was your appraiser. I understand that you have to use qualified appraisers, but I believe the appraiser was not accurate in her appraisal and did not attempt to find accurate comparables in the area, stating that she could not find "tri-level" houses in the area to compare our house to. This resulted in an appraisal that was $13,000 lower than the sale price. Our only option, due to a limited market was to pay that money at closing. Maybe there was a way to dispute the appraisal, however, being under time constraint that I was under, I basically had no choice but to accept the appraisal and pay the extra money that I had planned on using elsewhere. So we now own a house that is appraised at $177,000, when I feel it is well worth the $190,000 sale price originally agreed upon. We've had to pay the $13,000 up front, yet we have no equity in this house because of the lower appraisal. I guess the one positive note was that I asked to close by 7/14/16 and Doug Lippman was able to move the process along to hit that target date. If we couldn't have closed by that date, due to my work, the closing would have been delayed by 2-3 weeks or longer. I understand that neither Doug or Michelle could commit to that date, because it was dependent on how fast the process moved along, they however, stayed on top of every detail and hit their target date.
Nate was very professional and was there Anytime I needed any question answers , he made this process very easy for us
Outstanding & Freindley
Mike was very helpful.
Spencer & Rebecca did a great job for me, they are the best.... : )
I had a great experience with the entire process. The loan processing team was very easy to deal with and kept in touch often to inform us with updates on most occasions a couple times per week. Wheather it was question about the process or sending and receiving loan paper work there were constant emails or phone call to ensure we had every question answered and all of the requirements met in a timely manner.
