This was by far the worst home buying experience I’ve ever had. The loan officer, Chris Draffen and his team were completely incompetent. We would provide them with requested documents only to turn around and have to provide the same documents to them again. Chris would say that something could be used but then the underwriters would ask for something else. It felt like we started the process 2-3 times. We put an offer on the home in early January and didn’t close until the middle of March. We had to sign several extensions because of the disorganization. The back and forth was exhausting. On top of that, my loan officer didn’t communicate well with my husband or my agent. He wouldn’t return calls and just made the experience more stressful than it had to be. I would never recommend veteran’s United to anyone If my loan team was the standard for service.
Response from Veterans United
On behalf of all of us here at Veterans United, Jamaica, we want to thank you for providing this feedback around your loan experience. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. We also know how it can feel to resolve numerous underwriting requests as required for the VA benefit. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
I would recommend others to work with veterans United
United Veterans is a fantastic company to work with. They are fast, reliable, professional, and very easy to work with. Thank you United Veterans, it was great to work with you!
I love doing business with Veterans United. I have used them for the initial loan and both refinance loans on my home and would recommend Veterans United to anyone. They take great care of me and when I need anything from them it is addressed quickly
Veterans United has been a fantastic top-tier company to work with, especially for first time home buyers. They provide you with exceptional talented teams who provide all the resources and answers to any questions you might have to ensure a smoother less-stressful process. On top of that, they have informative videos throughout the process that make understanding home buying a whole lot easier. Their staff is incredibly kind and very patient, willing to stick with you the whole way to ensure you’re satisfied and happy! I highly recommend everyone to look into having Veterans United Home Loans as your lender. I’ll definitely be a returning lendee in the future!
We had a great experience and we are so happy with our new home!! Your staff was great and very easy to communicate with. Thank you for all your help!
I would do it all again thank you
Thanks to Veterans United Home Loans. They helped me get a house and a year later helped me refinance my house. I didn't think having house would be such a paperwork chore but thanks to my loan team they made it feel it like less of a chore and explain the paperwork to me and answer my questions when I had some.
This is my second time working with Veterans United and I will definitely use them again in the future. The process is seamless and the customer service is phenomenal. I couldn't be happier with the team I had this go around.
It was a pleasure working with the entire team. Everything moved smoothly and quickly. Home buying made easy!
There are SO many positive things to say about Veterans United! As first time home buyers, they made the entire process from start to finish, incredibly seamless. From working with us to build our credit up where it needed to be, all the way through to closing day and beyond. Excellent customer service and the best part is, they made the process EASY! Whether a new homebuyer or experienced, I would highly recommend working with Veterans United Home Loans for all homebuying needs!
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I cannot thank everyone enough on this whole first time home buying. They made everything smooth and easy. Collin has been outstanding with always being there with answers throughout almost a year of looking. Will definitely recommend and will definitely use again. Also it was very nice to receive the custom made sign from everyone.
This team is absolutely amazing. They work for you and give you their100%. They make the impossible possible.when it comes to buying a home you want this team on your side.
I bought my second home with V.U., they made it stress free and wonderful process.
