The experience with the underwriter was frustrating. We had to submit the same documentation among with 45 minute phone conversations disclosing the same informationseveral times as well. As a veteran with PTSD, this process is even more difficult. If there could be a way to lessen the amount of times this process has to be repeated, the stress level would be reduced tremendously on the client.
I WOULD LIKE TO SAY FOR THE RECORD,DON NEELY WAS VERY PROFESSIONAL AND KNEW HOW TO GET THE JOB DONE!WE HAD A DIFFERENT LOAN OFFICER AT FIRST AND HE DIDN'T DO HIS JOB PERIOD.I HAD BEEN DEALING WITH HIM SINCE LAST YEAR!HE NEVER EXPLAINED ANYTHING TO OUR SATISFACTION,OR HE WOULD BE UNAVAILABLE.FREQUENTLY.SO NEEDLESS TO SAY THE EXPERIENCE WE HAD WITH JOE,.WAS A NIGHTMARE.BUT GETTING DON TO TAKE OVER OUR CASE AND HERE WE ARE FINISHED AND VERY PLEASED.I JUST WISH DON WOULD HAVE BEEN ON BOARD FROM THE BEGINNING.HE WAS QUICK AND KNEW HOW TO GET THE JOB DONE,SO HE DESERVES A BADGE OR SOMETHING,SO THANK YOU THANK YOU DON.SINCERELY,CHARLES AND KATHLEEN HURD
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Stop the redundancy. On more than one occasion I was asked to provide information that had already been provided. Endless requests to send us a copy of this. Send us a copy of that. It seemed as if the loan assistants were not in touch with the loan officer.
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ALL I CAN THINK OF IS IF YOU COULD RESPONE TO QUESTIONS QUICKER, HOWEVER I DOREALIZE THAT YOU ARE VERY BUSY . OVERALL WE THINK WE HAD A VERY GOOD EXPERIANCE AND WOULD RECOMMEND YOUR SERVICES TO OTHERS
