I had to resend information many times. I was SURPRISED by the amount of information WAS NOT informed of at prequalification that I had to provide at VERY SHORT notice during the loan application.I did not believe the loan officer (team) read the closing documents sent by the realtor. Therefore, essential DATES were missed: deadline for loan commitment and, worst of all, CLOSING DATE!!I DID work with Customer Advocate, which I thought was helpful at KEY times during the process and believe facilitated the process to make it proceed. I may have bailed out without this intervention.He only intervened, however when I called him and despite his services, closing date was delayed, I had to reschedule my move, and was very disappointed.
Communication is vital in a situation like this. My loan officer Andy Moe was horrible at the communications part. He would ask for credit card numbers without explaining why, even though he legitimately needed them. He called our realtor during our closing to see what time we were closing, she already told him as did we. We had to contact him multiple times to get a response to questions. Please, ensure that future clients have full disclosure and awesome communications. If you are thinking that you are giving too much info to the buyers, you are probably giving just enough. We almost left at the end due to the lack of communication.
not sure--just hate the loan process and glad it over.
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