Great overall
I think there could be more education on interest rates and how they affect the home buying process. I also feel that an exact easy to follow guideline of all of the steps in the loan process would be very beneficial. It felt like we were always learning about new things that had to take place before the loan could close.
better ways of everyone getting on the rite page between everyone that is processing the loan
I would just make sure in the future that all the required documents needed are told at the beginning. The only thing that was a bit frustrating is that I would give something requested and it was not what was actually needed. My loan officer was helpful and getting a realtor assigned was the best choice I made.!!
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I would advise that VU do some serious training when it comes to underwriting and communication between underwriters and loan originators. I had the worst experience dealing with my home loan and most of that falls squarely on the shoulders of your underwriters. The other disconnect is either a lack of communication with loan originator, or outright bad information coming from underwriters.
Sometimes wished e mails were answered in a timely manner. I sould send documents that were requested and would never receive feedback stating they were received, sometimes after e mailing a few times I would receive a response stating they were and some times they were not. sometimes my e mails for questions I had would go 3-5 days un answered or never answered at all.
All in all it was quick and smooth! We are pleased with everything! It would be nice to be informed a little better though! We felt that we were not in the loop for everything. It's nice to know what is going on.
