Because my home purchase was a private sale and not through a realtor, there were times I felt like I was flying blind through this. I think VUHL could review and find a way to better streamline the process. From start to finish, the entire process was nearly four months, far longer than what I had intended to wait. I also believe that getting switched to another assistant in the middle of the process (first Mike Aldridge, then Charissa Patterson, then Terri Behrens) was inconvenient. That said, not everything was bad. Charissa Patterson was awesome, always there to help and only a phone call away. She really got the ball moving for my home loan.
I can't really say anything horrible, I think the communication can be a little bit better but overall I had a wonderful experience and if I don't live in my house for the rest of my life I would definitely use VA Home Loans agian.
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It took a very long time to complete all of the tasks required. Calls and emails could be answered more promptly. Tasks could be grouped together up front so they could all be taken care of at once to speed up the process.
I would suggest a little better coordination with the underwriters. I was under the impression that a small job gap would not be an issue with the loan when it turned out to be a major issue.
I began speaking with one rep and was passed on to another. In the end I worked with four people not counting customer service reps. There was little communication within the organization from those who where representing me in the bank and a lot of the information needed from me was asked for multiple times. There was little communication among the four people talking to me as well. Finally at closing there was still a communication issue with my cost and after closing I felt very upset with the offers I was getting after closing. I wanted to wait and do this survey when I had better formed my opinion but my intent is to write to the Marine Times about my issues with this bank and hope that other Marines do not use this service. After a few years I intend on maybe refinancing if I can find a better deal.
