My loan officer Collin Grote was horrible. At first he was informative and helpful. Once I applied for the application his communications with me all but ceased. My loan was scheduled to close on July 1st. The sellers agent called my agent on June 25th to ask us why the loan wasn't closing until July 5th. We had no idea the loan was closing late. Collin told the seller's agent before telling me. When I inquired with Collin he told me that he didn't know my loan was scheduled to close on the first even though it was on every form we submitted. Then he told me there were 2000 other loans the company was working on so my loan would close late. I was mad and told Collin this was unacceptable and that I had painter and carpet scheduled for the first and he better fix this problem asap. At this point Collin got very passive aggressive with me. He would ask for additional paper work and then act like it was my fault we were closing late. It was as if he didn't start working on my loan until June 25th. My real estate agent called several times to inquired about the status of the loan to which Collin never called him back, not once. On July 2nd I received an email from Collin asking for more documents from me in addition to the documents required from your under writing department he also asked other paperwork just in case underwriting might need them. At this point I called Collin and told him to submit the requested paperwork and to stop asking for additional paperwork that "might" be needed. The final straw for me was an email I received from Collin at 4:50 pm on July 3rd before holiday stating the loan would close on the fifth of July. I was hot so I called your customer service phone number and was connected to Michael in your office and explained my frustrations with Collin. He assured me someone would call me back in 15 minutes. In ten minutes I got a call from Joanne in your office who went to underwriting and finished my loan.
Ready to see for yourself?
Experience first-hand why 365,145 homeowners give us a perfect score!
ensuring that keys things are taken care of so closing can happen on time.
