Keeping the client in the loop more on processes going on. I might be more in depth than most people, but I felt there were certain situations where things were happening and I wasn't being updated. Nothing was happening "behind my back" in a negative way, I just would have liked to have been more involved. Possibly a fault of the realtor(s) and attorney's as well.
Be up front and honest with your customers meaning you are saying my house payment is going to be $908.00 then closing comes around and it's all off the sudden $999.08. That is just plain lying to my face.
Improve communication to insure that the mortagee understands what is expected and be mindful of the time when dealing with client in different time zones.
See all 460,632 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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