Focus on the members request, not just what your people need to close the loan. Everytime my loan officer requested any documents from me I delivered within a day. I requested one thing and he disappeared for a few days. He never delivered on what i wanted.
I have no recommendations other than keep doing what your doing.
Mr. Damien Shafer and Mr. Devon Cassidy were very accommodating in helping our family secure our loan and getting our new house regardless of the difficulties we encountered throughout the process. Thanks for all you guy's help!
The only thing I can recommend is that the people who ask questions on the phone initially are better educated about what to ask. If they do not ask the proper questions, it leads to problems later for your organization. The person I talked to did not ask if my house had been listed on the market during the last 6 months. By not doing so, it added confusion and aggravation for me and the loan officer involved. However, Brian Jahnsen and Jason Brown picked up the ball, crossed their t's and dotted their i's to make sure things went as smoothly as possible afterwards.
get more people like joe .
VUHL made my Home Purchase a very pleasant experience, and I don't see where VUHL need to improve, and my Loan Officer Dan O'Hearn was very Professional during the process, he always kept me & my wife up to date thur the process, I will tell my military family & friends about VUHL.
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Nothing seemed to need improvement, everything worked smoothly and wonderfully!
Keep being thorough and transparent as much as possible. Communication is the key.
I really can't think of anyway to better serve future military homeowners.
Two of the required repairs required to be done were quite minor did add to the value of the home. I did not feel they should have been required.
Nothing... I had an outstanding experience.. Zach and his team were the best!
I have zero complaints, Mark was great and very professional. I will recommend Veterans United to every friend and Family member that i have. Thank you for an easy process and it made my first home buying experience enjoyable.
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Learn from Chris Rohr and Dan Kelly they were great
Did a good job keeping us informed.
