Be very clear on all terms and conditions throughout the entire loan process. We were a little confused on the Interest rate change from what we were originally pre qualified for and when we got the loan approval.
The Underwriter Department made it very stressful with all the last minute unusual requests, this part of the loan was not a good experience.
There were situations that should have been solved earlier in the process rather than later.
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I felt that the quality of service was adequate to your own high level of service you feel you provide and I have already recommended VUHL to my friends.
Great experience. No complaints.
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Make sure that the process is an ABC step - that is all necessary paperwork is asked for at the beginning of the loan. Also make sure that the mortgage company and the title company are on the same page.
I found that questions that were being asked during the underwriters review could have been asked at the very beginning, like my work H/R phone number to verify work and income. The last minute questions I found disturbing and stressful.
