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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

424,275

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 424,275 unfiltered, unedited reviews

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3.5 out of 5 Stars
Would Recommend

I am writing to express my disappointment with the service provided by my loan officer and their team. As a veteran, I approached this loan process with trust and expectations of professionalism and efficiency. However, my experience was marked by a series of miscommunications, unnecessary delays in the closing and signing process, and confusion regarding the pest control treatment required for my property.The lack of clear and timely communication from the team significantly impacted my experience. Important details were either relayed late or were unclear, leading to avoidable complications and stress. The drawn-out attempts to close and sign were particularly frustrating, causing unnecessary delays in what should have been a straightforward process.Moreover, the confusion surrounding the pest control treatment added an additional layer of inconvenience and dissatisfaction. Such issues could have been easily avoided with better coordination and communication from the team. Why Veterans United would use a title company that lacks credibility simply because they are the “cheapest” option is wild. Do better - you’re serving people who’ve given some part of their life to serve the Country.I hope this feedback is taken constructively. To ask for “10’s” just because is unprofessional when I’ve been clear on my dissatisfactions. It is crucial for a team handling such significant financial and personal transactions to operate with a higher standard of clarity, efficiency, and professionalism. I believe addressing these issues will greatly enhance the experience for future clients, especially veterans who rely on your services for such critical life decisions.

headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

5 out of 5 Stars
Would Recommend
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

4.5 out of 5 Stars
Would Recommend

Everyone on the team were very helpful and friendly! I would recommend to any first time homebuyers to make sure to ask questions if you don’t understand what’s being asked of you when going through this process. My team was ready and willing to explain.

headshot image of Hank Warren

Loan Officer: Hank Warren

NMLS# 2048891

5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Clay Rose

Loan Officer: Clay Rose

NMLS# 1126163

4 out of 5 Stars
Would Recommend
headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

Wonderful; smooth process.

headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
headshot image of Alberto Barba

Loan Officer: Alberto Barba

NMLS# 47902

4 out of 5 Stars
Would Recommend
headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

One more shoutout to Sarah Motley. She was very helpful and involved in the process. My wife and I appreciate everyone else, whose names we do not know. It was a pleasure having you on our team.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

Veterans United Home Loans was the easiest and quickest process I have ever had. I have never heard of someone saying how easy and great closing on home was. I will recommend them forever. They were always there for any questions that came up and I loved all the help with all the extras that come along with moving.

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend
headshot image of Nate Bitner

Senior Loan Officer: Nate Bitner

NMLS# 1374361

5 out of 5 Stars
Would Recommend
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars
Would Recommend

While the home buying process was relatively easy at times a felt like some of the ask were unrealistic, or I wasn’t informed completely about some aspects. Time lines are really short. Which created much undue stress, especially for an individual who works full time. The bombardment of emails the first day was overwhelming.All staff interactions were always positive, which was needing as buying a house can be extremely challenging.

headshot image of Ben Choi

Loan Officer: Ben Choi

NMLS# 47882

4.5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

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5 out of 5 Stars
Would Recommend
headshot image of Christina Squires

Senior Loan Officer: Christina Squires

NMLS# 1938562

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

I loved how they helped me every step of the way, to help me buy my first home. They have even helped me after the purchase of my home. I will definitely recommend them- they made everything so simple and easy. I will even use them in the future if I need to! An amazing team all together. Thank you!

headshot image of Harley Bradley

Loan Officer: Harley Bradley

NMLS# 1568123

5 out of 5 Stars
Would Recommend

This was a great experience, everyone was amazing and made this whole process quick and easy

headshot image of Mike Mange

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend
headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

Thank you! I'll be using this again in the future!

headshot image of Alex Tuttle

Senior Loan Officer: Alex Tuttle

NMLS# 1847326

5 out of 5 Stars
Would Recommend

What a outstanding job the team then for me. Everything went smoothly and quickly all together. Couldn't ask for a better team to work with. Made my job real easy. Thank You All

headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

More Reviews

See all 424,275 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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