I already submitted written response in another survey
My experience was so good I dont see anything you could change.
I believe that you guys have the process perfect, I would not change a thing.
taking practically 3 months to close is not very attractive to somene who want to refinance; this may make them go somewhere else; i was almost at that point.
None.
Perhaps give a list of all the possible documents that would be needed and a heads up that Realtor companies expect a good faith check for the sellers to show they are serious about buying their home and that there are two inspections both which the buyer has to pay for not just the appraisal especially for first time home buyers that have no clue.
They really can't. From beginning to end everything was impeccable. Nothing but positive feedback!!!!!!!
We have really had great experiences and I honestly do not have any suggestions.
It was a nice and easy process. I thought it would be more of a headache but this entire process was very smooth and easy.
Great the way it is!
You can improve by never dropping or lowering your standards to providing your customers with the exceptional outstanding service that you have provided to me and my family. You can improve by making sure each customer gets a Loan Officer to the calibre of Ben Muzzey who demonstrates what providing outstanding customer service is all about. Making sure that your customer is also your # 1 priority. Going through the Loan process creates some stress on its own but, having your Loan Officer maintain communication throughout the process and keeping you informed is priceless. Please don't let your customer become just a number on a file or an account number. Customer's are real people with emotions and dreams I've experienced that level of service from the big banks and its not Customer Service. Big Banks don't know how to or care to provide the level of service to our deserving veterans.
I h
Try to get the home upgrades on the loans...
I was 100% satified with the service we received .
All the associates that I had contact with, mostly Steve and Shan were professional and helpful.
Overall good experience with no real issues. One word of advice would be to get all the details up front (for instance that I had a second house) so that the paperwork could be completed sooner. Obviously there are things that can be unpredictable etc. However, using a bit more diplomacy and getting to know the client a bit more on the personal level would help the process go smother. Know this, I spoke more to my loan officer in a months period over the phone than my own brother, yet he probably didn't even know I had a brother. This is tough in a high client volume environment, but sometimes going that extra step which should only take a few minutes could go a long way (this may not be a solution for all clients, just an observation). Also it does not have to be initiated by the loan officer, they just need to be in tune with what the client is saying and when. Good business relationship skills.
My experience with Veterans United Home Loans is one that I would share with others. I would really encourage anyone that is a military member, veteran, and family members to become apart of Veterans United Home loans. There are not any other areas that I would not recommend improvement on.
Communication between the lender and buyer was great, but I would like the lender to touch base with others (seller, appraiser, real estate agent) in the process a little more often to ensure a smoother process.
No improvement needed services are excellent.
This being my first home i was unsure what to expect Billy Abney was fantastic, he was on top of everything and explained everything to me every step of the way, i really felt he had my best interest, he is a great asset to your company.
I would definitely recommend using phone as a better way of communication as opposed to relying entirely on email.
Nothing could be improved upon. Lisa and Melissa were awesome.
Improve the timeliness of the process. I was told 45 to 60 days when I initially called and my closing took over 90 days. Additionally, it seemed like every time I called there was "something I needed to complete"; that I hadn't been asked to provide previous to my call. It felt like my file was sitting on someone's desk and when I called to check the status it reminded someone they had to do something and then paperwork was needed by me. It was very frustrating, especially when I expected to be closed by late Dec and didn't get to close until almost mid Feb. However, my loan officer was always professional and pleasant to deal with; that definitely made the long wait more bearable.
