There is no way to improve on the service that I recieved from Doug. He knew everything that was needed and was always easy to get in touch with and answered all my questions accurately. I only wish everyone dealing with your company were able to use him as their loan officer. Thanks for all your work on this Doug! I know it was not the easiest loan to do, but dealing with you was the best part of this whole transaction.Thanks again, Shane
It would be better if there a way to check the status on website
an up front explanation of the VA lending fee would have been nice, otherwise the whole process was very seamless.
I believe that Veteran's United are doing a great job for military members, veterans and their families.
Nothing more to be done you guys are great.
Stop sending social security numbers through email without encryption or password protection.
The only thing I might improve upon is the sensitivity to alternative lifestyle families. Jessica was very understanding and helpful but I feel that some of the the underwriting questions regarding my lifestyle and relationship were crossing the line. VU may want to catch up with the rest of the world, families come in all different shapes, colors and sizes. Gays and lesbians are no different.
I can't think of one thing, the service I received was outstanding in fact I recommend a friend and she is onher way to having a home for her family. I want you to know that the way I was treated with such respect even when an issue would come up they were in control and told me how to handle the issue. I must say in the beginning with this being a Internet process I had my guard up , but quickly let it down because from the beginning to the end it was known that they knew what they were doing and I was in good hands.
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no additional comments...ya'll did great!
They are Outstanding!
I'd have to say that do to the professional, polite and helpful interaction with Lee Sattler and Morgan Evans for me just keep hiring representitives like them.
Keep up the good work.
During the loan process, especially being a first time home buyer...the process can be stressful. There were a few times where information wasn't freely passed, unless I specifically asked for the information...for example, the appraisal. I got a generic estimate of when it might happen, but then no one told me when it was completed, and didn't send the completed paperwork. All in all, everything else went well. If I did have a question, my team was very quick to answer.
My only complaint would be the how slow the appraiser was. VUHL may want to be a little more selective of the appraisers they use.
My experience was great. Ben Muzzey did an outstanding job. He went above and beyond to make the loan an go very smoothly. Ben Muzzey is great at what he does. Just to let u know he is a great asset to the company.
First have officers that know there jobs so that they can help veterans better. Also officers that take the responsibility for they own mistakes.
I can't think of any improvements that could have made for better serivce with our loan, from being to closing we have very happy with VUHL. Thanks for your service.
Overall, the experience was good. There was some miscommunication about documents though. There were also very long periods without any status updates. I know some of that was because I applied right before the holidays and things are backed up. It also feels weird. I signed a bunch of documents but don't feel like it is fully closed. That is probably just how it is with the refinance. I don't know that VUHL could change that.
Tyler did an excellent job moving things along. I gave him a hard time regarding numbers that kept going up. Understanding that all numbers aren't official until closing I think you'd do a greater service to your customers with more level setting and overestimating.
You are doing excellent!
Having more of an understanding to first time home buyers by giving a better explanations on certain things. Provide a better emphasis in helping out actual veterans.
TYLER SADICH AND JASON BROWN DID VERY GOOD WORK AND I COMMEND THEM FOR THEIR PATIENCE AND HARD WORK ATB THIS 4 INCH PACKAGE. HOWEVER, THE UNDERWRITERS WERE SO DEMANDING AND WANTED SO MUCH FOOLISH INFORMATION THAT I WOULD NOT RECCOMMEND ANYONE TO DEAL WITH THEM!THE APPRAISER AND NOTARY PUBLIC WAS ALSO A BAD EXPERIENCE AND I CANNOT RECOMMEND EITHER OF THEMTHE CHECK WAS A DAY LATER THAN ADVERTISED IN ARRIVING.
