1.Representative available evenings and weekends to answer questions/concerns. It is very difficult to make calls during our duty hours and I don't think many military members are able to take leave enough for homeclosing. It is also very helpful when an agent responds immediately after receiving requested documents. This happened about 50% of the time. 2. I don't understand the need for a letter of explanation for a lot of items. I felt that a lot of information I had to provide could have been easily obtained or researched by a VUHL agent. I am active duty and had to provide too much explanation for things that I'm not even sure why it would seem questionable.
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Let them know sooner if the loan is approved and give a closing date.
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Thanks for the help with the loan we appreciate it very much. Without it we would not have been able to buy this place.
My dead line was not meant and I was not really assisted with that
