The communication between the Title Office, you guys, and me was a little rough. Think more had to do with the small area I live in, but I showed up for closing and the Title Company was not ready until later that day.
The VUHL was gave me so much excellent service. It make me feel so easy on the whole house buying process. I have to say THANK YOU SO MUCH to all of you!
i think you alrealy do a super job you always have the veterans first . you take them step by step .
We had a positive experience from beginning to end. Someone on the team was always available to answer an email in a timely manner or if urgent they could be found to take the call. We really can't think of any improvements since all the current technology is used to for all communications.
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Good customer service
I think that the process itself is very long. But my loan officer worked very diligantly to get our loan approved and was always very helpful and plesant to deal with.
No suggestions you guys were awesome.
Nothing at this time.
No improvement needed!
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Nothing, everything was done perfectly in my opinion
Nothing. This was the best experience I have had with a loan officer. I used to hire and train Loan Officers and wish I could find someone as good as Derek Russell.
Incredible experience..Samantha was amazing. We had a few hurdles to jump over and she never gave up. I would recommend to all! Thank you so much!
To be honest the only thing I was somewhat disappointed with was that I had to include the VA service fee in my loan in leu of PMI. The great thing was that I didn't have to put any money out of pocket. Other than that I think VUHL is a great service!
Couldve offered the Refi offer sooner probably, worked great though.
