Doing a great job! If all of your loan officers perform as well as Dawn Plank, VUHL will always get high ratings. She is wonderful!
Maybe a little better document control. I have to send a few documents more than once.
Keep doing a great job.
I think VUHL is a great company! I can not think of anything that could improve your services. Holly King was so helpful and nice. I will never forget my great experience with VUHL.
I.have no recommendations at this time, every thing went so smoothly befor i can ask the questions i got the answers. Anwful great experience, everybody was the best my loan officer was one pf the best i had dealt with in a long time. Great Experience,Thanks all for it
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Our loan officer really needs to learn not to lie to people who are applying for loans. He told us that we could roll the closing costs into the mortgage and he also told our real estate agent the same. He had a copy of my disability letter that shows that I have PTSD. He should really realize that people with PTSD have issues with trust. He also said we could get the appraisal cost and inspection cost back in the form of a check.
I can't think of anything to improve on. I just hate that it took so long but that was partly my fault because of my occupation and time away from home. Overall, my experience was good.
I could not think of a thing to change, it was fast, easy and very personable. I cannot recommend VU highly enough.
Everything was great I wouldn't change a thing.
II see no need for improvement everything was outstanding
I'm sure they do and have for many others but I would like to see VA reps educate commands and units on just what they offer for active service members...
Pick better title companies
The biggest thing I would have to say is communicaton. Keep up the communication, which was done in my experience.
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I really cant think of anything that could be done different. Neil Roeder is very professional and has a warm and welcoming personality. I wish him and his staff many blessing and I hope they will be around for a long time so they can assist many other families and veterans.
Nothing comes to mind.
Towards the end of the year the responses to our inquiries starting becoming less and less frequent. It seemed as if we were no longer a concern. However, this is when our primary loan officer actually asked us to work with her alternate. I imagine it was a very busy time of the year at that point. After the new year came our loan officer began to respond in a more timely manner and that worked to dampen any hard feelings on our side. All in all, we think our loan officer was wonderful and would recommend her to anyone. I think the issue was not her fault but maybe a staffing issue? Anyway, we thank you for all your hard work and effort in securing us a better loan in the long run.
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make the loan process less confusing with too much info needed for the loan.
inform clients early on in the process that they will possably get offers from realtors, finance orgionations, etc.
