Better communication between the departments.
No improvements needed in my opinion.
Nothing for me...my experience was awesome!
It is working very well. Home buying is usually much more difficult for any first time buyer. It seemed like although routine for your staff, the entire process would have even gone faster, save for my schedule and two major holidays.
we were given excellent service
Over all, everything went over very smooth. The only issue we had was the appraisal. It took the appraiser much longer than anticipated to complete his/her task. I was scheduled to close on January 29, 2013, but because it took so long for the appraisal to come back, I didn't close until February 13, 2013. Besides this small hiccup, everything was perfect. Keep up the good work!
cant think of anything
I don't think that I could recommand any changes. My wife and I were just talking a few days ago that we have never done a refi when we were not face to face with a mortage rep. This was by far the easiest refi we have ever done.
I think a great job was done.
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Ensure that the steps of your process are clear to your clients, so they understand what the expectations are throughout the loan process, this is not a reflection on my loan officer, just an observation.
There is no way to improve on the service that I recieved from Doug. He knew everything that was needed and was always easy to get in touch with and answered all my questions accurately. I only wish everyone dealing with your company were able to use him as their loan officer. Thanks for all your work on this Doug! I know it was not the easiest loan to do, but dealing with you was the best part of this whole transaction.Thanks again, Shane
It would be better if there a way to check the status on website
an up front explanation of the VA lending fee would have been nice, otherwise the whole process was very seamless.
I believe that Veteran's United are doing a great job for military members, veterans and their families.
Nothing more to be done you guys are great.
Stop sending social security numbers through email without encryption or password protection.
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The only thing I might improve upon is the sensitivity to alternative lifestyle families. Jessica was very understanding and helpful but I feel that some of the the underwriting questions regarding my lifestyle and relationship were crossing the line. VU may want to catch up with the rest of the world, families come in all different shapes, colors and sizes. Gays and lesbians are no different.
I can't think of one thing, the service I received was outstanding in fact I recommend a friend and she is onher way to having a home for her family. I want you to know that the way I was treated with such respect even when an issue would come up they were in control and told me how to handle the issue. I must say in the beginning with this being a Internet process I had my guard up , but quickly let it down because from the beginning to the end it was known that they knew what they were doing and I was in good hands.
no additional comments...ya'll did great!
They are Outstanding!
I'd have to say that do to the professional, polite and helpful interaction with Lee Sattler and Morgan Evans for me just keep hiring representitives like them.
Keep up the good work.
