The only frustrating part of my experience was midway through the process my contact was switched and I am a person who becomes comfortable dealing with one person not several. and maybe somehow make the process more personable between the client and the rep, as it is already difficult to place alot of trust in someone you never meet face to face.
Make sure that your loan officers have time during the work week to respond to attempts by their clients to contact them. Achieve this by offering lighter work loads to those loan officers.
No change
Had to fax several documents at diferrent times to compleFidelityte the process
Good work
Bbcfghhnk
I can,t think of improvements as of yet, thank you.
I received excelent service from my loan officer everythink went in on time Iam very please,
It's outstanding the way it is.
No comments I had very pleasant experience, I wouldn't change a think.
keep doing what your doing
I loved the loan tracker system but wished it was more accurate and had more detailed comments instead of the 'canned' generic ones. This system allowed me to check on the status on the loan without feeling like I was a bother to my loan officer, Andy Moe.
I don't really see where much improvement is needed on my loan everything just seemed to flow right along.one never knows what the under writer needs but that seemed to go pretty easy as well
None , you a great job!
No improvement needed, you guys are great.
Better communication between ya'll and the realtor and the insurance company.
Underwriting should have an idea of what they want or need from clients before the last minute.
Shorten the process down to less than 4 months.
All needed documents and information should be requested in a timely manner. We had to resend many supporting documents (bank statements, 402k statement, proof of income, etc.) because they became outdated as the process drug on. In addition, our contact left the company and his computer was not accessible for a period of time, thereby delaying our loan. We had to pay twice for a termite inspection because of all the delays. From start to approval was over 200 days. The signing process had over 130 pages and required 3 hours with the notary. Perhaps the VA should consider speed up the process and reduce the amount of paperwork. We have heard that Quicken Loans documents contain less than 15 pages.
YOU GUYS FREAKING ROCK!!!!!
well two things left until late in the game that caused us to close 18 dayes past the day we had planded to close. #1 we had to test the water at the house and were not told untill 2 days before closing had to pay for rush testing and this was not well water #2 we were told that we need to write letters to prove that we were going to live in the house after we bought it. letter after letter
not really sure, i had nothing but a great experience, my only complaint is that my closing was delayed a week because of a handrail that needed to be put up on the front porch. i feel that was pointless, mainly due to the fact where we live, it was down in the negative temps that week, and you wanted someone outside working...really irratating. and then an ispector had to come back and reinspect the work, a waste of $75....
I really don't have any complaints. Ross and Matt both worked hard to make this loan work. I think they did a great job.
A better understanding of how military works. Some of the requested papers from my chain of command was papers that were not something they normally fill out.
