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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

383,431

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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Showing all 383,431 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

From beginning to end starting with Kayla, Vishal Patel, the concierge‘s and Jenifer this has been the most timeless process working with such professional care and concerning people and I just want to say thank you because as a team we were really taking care of us. I wouldn’t Recommend veterans United to anyone with the upmost respect. And I would like to take Jasmine SWAIN📱Erecommend veterans United to anyone with the upmost respect. And I would like to thank JASMINE SWAIN my realtor For referring us to you.

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

We had a lot of unknowns going into buying our first house. Veterans United made the whole process simple! The hardest part was agreeing on which house between my wife and I!

headshot image of Brian Becker

Loan Officer: Brian Becker

NMLS# 1486502

4.5 out of 5 Stars
Would Recommend
headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

5 out of 5 Stars
Would Recommend

The whole team that I worked with was amazing! Their communication was great and they made buying my first house easy!

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

4 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

As a first time home buyer, Veterans United stepped right in and made the whole process super easy and smooth. Shout out to Jen and Lauren for your 10 star service! YOU ROCK!

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
Would Recommend

Aaron went bat for me when they were optimistic about my decision on a home. No bank would have cared like him and his team.

headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

3 out of 5 Stars

Initially I was very excited about being a first time home buyer using my VA loan. The financial team assigned to me did a less than stellar job with preparing me for the ride. Example, I was told through my initial contract my rate would be 5.1% but somehow my closing rate was 5.675… due to my rate not being locked in (unbeknownst to me). Overall, the experience left me disappointed and discourage from using VU in the future or referring them to friends and family members. #nothappy

Response from Veterans United

Thank you for this feedback Tiye.

A member of our Client Advocate Team is available to discuss your experience if you are willing and able or have more information to share. We understand how the home buying process can get stressful, especially for the first time. It is our goal to be there for you every step of the way to explain and demonstrate all changes. It looks like your initial loan estimate had your estimated rate at 5.1% on 8/16, though we are not able to lock you in until you are under contract (contract receive date 8/29). While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We do appreciate your calling attention to this aspect and we value your feedback.

5 out of 5 Stars
Would Recommend
headshot image of Josie Weishaar

Loan Officer: Josie Weishaar

NMLS# 2030448

5 out of 5 Stars
Would Recommend
headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

4.5 out of 5 Stars
Would Recommend
headshot image of Shawn Stewart

Loan Officer: Shawn Stewart

NMLS# 1531270

5 out of 5 Stars
Would Recommend

Veterans United should be proud of this team. Leah, Cris, Holli, and Julie are a group of fantastic and wonderful people. They take the time to know you and care. You are not a client but a person and are treated like one. I would give them all 10 Stars and a very grateful THANK YOU for everything they did for me.

headshot image of Leah Maloney

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Veterans United helped us with everything during our home buying process. Malika was super amazing when working with us for credit issues and Mike did an outstanding job answering our many many questions. Last, but not least, Chris was super quick and helpful in responding to our requests and providing us with required documents.

headshot image of Mike Revis

Loan Officer: Mike Revis

NMLS# 2007662

5 out of 5 Stars
Would Recommend
headshot image of Anne Kuster

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Easy and very helpful

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Sean Bostwick

Loan Officer: Sean Bostwick

NMLS# 2242383

5 out of 5 Stars
Would Recommend

Thank you

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

We had a truly excellent experience with Veterans United. Your system is very well laid out and user friendly. Every VU employee I worked with and spoke to was totally helpful and eager to get us to close as painlessly as possible. I highly recommend this service.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

4 out of 5 Stars
Would Recommend
headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

5 out of 5 Stars
Would Recommend

Veterans United is Everything. They removed the stress of buying a home. I thought it would be a long drawn out process. Veterans United literally guided me through the process with ease. I’m glad Veterans United exist.

headshot image of Seth Wilmes

Loan Officer: Seth Wilmes

NMLS# 1632136

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5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend

Great. Everyone is very thoughtful and they go above and beyond expectations. Thank you for a great buying experience.

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Cindy Woodham

Loan Officer: Cindy Woodham

NMLS# 193414

4.5 out of 5 Stars
Would Recommend
headshot image of Samuel Short

Loan Officer: Samuel Short

NMLS# 1828252

5 out of 5 Stars
Would Recommend

We were really concerned about the home buying process because of the physical limitations my spouse has. The understanding and acknowledgement in finding a home that would meet our needs was greatly appreciated. The way the Veterans United team kept in contact, and the way they addressed every step of the qualifying process was such a relief.The suggestions about transferring services, insurances, utilities made the transition to our new home worry free. Thank You!

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend
headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

More Reviews

See all 383,431 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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