Overall, I'm happy with the service and outcome.
My biggest complaint would be the time in processing. As I rushed to submit what was requested of me, it seemed like there was no sense of urgency to review the documentation I submitted.
Great experience overall without much issue. My only, single issue goes with knowing each state's rules/laws on home loans and closing. I had an issue where I was supposed to get money back at closing (basically extra escrow), but this swung the other way to me owing $1900 at closing. Jason found a way for me to only owe $1500 at closing, but if I wasn't prepared with money sitting around, I would have had an issue at closing. The closing attorney did research and found out that a specific fee (can't remember which) usually paid for by the seller, is paid for by the buyer at closing in the state of PA.
Again, not a huge issue in my situation as I had money ready just in case. However, if someone else runs into this problem and they have very little to no money at closing, this could be a very bad situation.
I would still recommend Veterans United to others!
Kaite and Patty were both very professional during the entire process and made it less stressful for me. I really thought that buying a home would have been much more stressful. Even though I feel that I got as much as I expected out of my Real Estate Agent she really ensure that the process was smooth as well. Overall my experience was outstanding and I would certainly recommend Veterans United to my family and friends.
She was very nice, friendly, and especially knowledgeable. She was also very accommodating when we wanted to see a home or meet with her. I would definitely recommend her to my friends.
Ross is definitely a great asset to your company. We did not feel pressured or stressed at any point doing our loan.
My overall experience was memorable. The staff I dealt with was professional, knowledgeable and I wouldn't hesitate to contact for any questions. This made my home buyer experience the best it possibly could have been. Thanks so much for everything.
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We didn't have good luck with VUHL's realtor. She showed us more houses in a different county than the one we wanted to live in.
Overall VUHL is a great company and Colin Park is a great asset to your company. We hope he is well compensated for his hard word, dedication and long hours worked.
Thank you for making home buying a smooth process for us!
The closing attorney that we used in Southwest Georgia has been an attorney for over thirty years. He exact words to me were, "this is one of the best lenders that I have ever worked with." If that doesn't sum up the performance of Jonathan Lucas and his team of support staff, I don't know what will. They all did an outstanding job!
The loan specialists need to have a more detailed list of what is neccessary for inspections when a well is involved. The inspector did not properly document well info, which inturn, ended up costing me another$150 for second inspection. I was informed ya'll would pick up the cost on this seeing how it was your appraiser that messed up, but when I got my loan documention, it had been paid out of my funds. The numbers we were working with were so tight that this and paying off a credit card that I said not to include (monthly gas card that I pay off each month and had already paid the balance on) almost stopped the entire process. the unneccessary delays tied up all of my finances and caused a great deal of unneccesary stress and hardship. If I had not already been so financially vested in the process, I would have stopped it all together and found a more cooperative company to deal with
I had a wonderful experience. It is refreshing to know there are companies that still hold high standards and tailor to the military members. Thank you for everything.
I would tell ever veteran to go threw Veterans Home Loans. Thank you for all your help. We are enjoying our new home.
Tyler and Neisha were both fantastic. They made a very stressful experience easy to deal with.
I have already begun promoting the Veterans United team to my friends, family and co-workers. Please continue your professionalism. You made the entire home buying process an amazing experience!
I am extremely grateful for everything that Veterens United has done for me and my family. From being walked step by step through the home buying process to all the extra help that your organization provided. I was always treated with respect and dignity and any question that I had was answered. I truly felt apart of the team that helped me and my family achive our dreams of home ownership. I will recommend Vetrans United to everyone that is buying a home.