Thank you for making my loan homebuying process so smooth
The experience with VU is been wonderful.
I loved this whole experience. The app which was updated frequently (almost realtime) helped me keep track of what to do next or if I needed to review or sign a document.Now am the owner of a beautiful home made just for me!Thank you
Veterans United has it down to a science. They provide all the tools necessary for a successful purchase and transition, in one nicely wrapped package.
Awesome! The whole team, from Dustin to Annie to Andrew and Travis made it such a memorable experience!
We are so thankful for the opportunity to be home owners, the overall experience was great.
The team was very nice but in the communication they didn’t do very well they waited for the last min for information and caused us not to close on time
Response from Veterans United
Colton, we appreciate your honest review. You have helped us understand a critical way we might improve our service. So much effort goes into every loan experience to meet expectations for communication. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time.
Outstanding work and very responsive and communicative!!! Highly recommend!
Only thing is I wish someone had called us to go over the loan documents in detail so we would know the info better
Brad and Tanner were great. I do have a problem with the underwriters being slightly overaggressive in their approach to EVERYTHING.
I cannot say enough about the the team we worked with or the process. Everything was in place to make the purchase as stress free as possible once we decided on the perfect home.
During the process I felt like I was the only one communicating to both parties (realtor and loan team). Just prior to closing there was a bunch of missed paperwork or stuff just not done or verified. I really wish it was easier and less stressful than my first purchase with you all. I will definitely consider you all in the future but that is only consider. I do thank everyone for their help but I just felt like I was only needed when there was a problem and that’s the only time I’d be able to get everything I needed to know
Response from Veterans United
Hi Cody, thank you for your open and honest feedback. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the closing process has help you gain knowledge on this issue.
This was our second home loan with Veterans United. Our first time with Veterans United was amazing, the second time I cannot sing their praises as much. The home loan officer that we initially worked with was amazing. However, our second time around, others were assigned to the team and the communication was very poor. The lack of appropriate communication and follow through led us to not close on time. My family had moved out of our current home and drove 19-hours across the country to our new home. During our drive across the country we learned that the loan officer had not put together the documents needed to close our account and allow us to move on to closing. Our second experience was dreadful and I would not recommend Veterans United based upon our most recent experiences with them. We are a military family preparing for a year-long deployment and they made this experience significantly more stressful than it needed to be.
Response from Veterans United
Hi Lynn, thank you for your open and honest feedback. Providing clear and effective communication is a top priority. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your closing process to determine what our team may do in the future to help prevent a similar closing delay. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
