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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

393,206

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 393,206 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

My Wife and I are very grateful for veterans united home loans for giving us the opportunity to own our home after almost 5 years of renting. We have tried with other home loans companies with no luck and veterans united home loan and their team stepped up to give us a chance to be part of their family along with other Veterans and make our dream come true helping us buy our own home. Thank you so much. High praise for Evan and his team they worked completely great with my own local realtor. This is by far the best experience I ever had buying anything. Highly recommend Veterans United to any veteran looking to purchase his own home… A+++
Ps I don’t see any place to thank Blake he was awesome to work with and was very happy 😃 help to answer any questions We had. So Thanks Blake you guys are the Best .
Tim K in NC

headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

3.5 out of 5 Stars
Would Recommend

The company as a whole was good. Josh Jennett was bad at returning calls. Giving bad advice, telling me to “ not pay my bills until closing”. He’d give false numbers and continue to change them for no reason( like he was pulls these numbers out of a hat randomly). The entire time he told us our first payment would be Jan 1st. With closing date of nov2. When closing came we found out it was moved to Dec 1st. And closing changed to Nov 3. Josh jennett would talk to our agent not us the one who’s paying for the mortgage.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

4.5 out of 5 Stars
Would Recommend
headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

3.5 out of 5 Stars
Would Recommend

Wish I knew the exact closing costs sooner

headshot image of Alec Garbs

Loan Officer: Alec Garbs

NMLS# 2080039

5 out of 5 Stars
Would Recommend
headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend
headshot image of Don Kinkhorst

Loan Officer: Don Kinkhorst

NMLS# 1960361

5 out of 5 Stars
Would Recommend
Photo submission from Michael P.
headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
Would Recommend
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars
Would Recommend

We were so nervous to transition from military to civilian life. Veterans United was there for us every step of the way. We appreciate the hard work, and it was nice to have a team we could trust for buying our dream home!

headshot image of Aaron Rand

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend

The entire process was easy thanks to them. I would use and recommend Veterans United to any veteran that is wanting a home loan.

headshot image of Tate Unruh

Loan Officer: Tate Unruh

NMLS# 2000032

5 out of 5 Stars
Would Recommend

I felt sooooooooo elaborated with Veterans United. The videos keep you informed on what's happening next and just an overall explanation of what is to happen within that step. I WOULD HIGHLY RECOMMEND veterans united to anyone who is looking to buy a house. The went above and beyond my expectations, even researched the untilies in my area and schools. I Will DEFINITELY use them again buying or selling a house.

headshot image of Joshua Stockton

Loan Officer: Joshua Stockton

NMLS# 1737398

5 out of 5 Stars
Would Recommend

Veterans United Loans was very good regarding information and service to the customer.
However, the Veterans United Insurance section needs instruction regarding the importance of returning telephone calls from the customer and/or just a follow-up contact as to inquiring if the customer has any questions. It was a toss-up whether to go with Veterans United Insurance or Armed Forces Insurance (AFI). I went with Veterans United primarily due to cost. Once I made that decision, the Veterans Untied Insurance associate failed to return my call and I never heard from him again (commission made--now move on to the next customer). However, the AFI associate continued to make contact with me as to how she could have improved her service. There was nothing wrong with her customer service, AFI was simply a bit more expensive than Veterans United, but her customer service surpasses that of Veterans United. I have waited for the dust to settle regarding the closing of the house, in order to re-evaluate my Home Insurance selection. Even though the AFI cost is more, I now find myself trusting their insurance associates more than Veterans United. I will probably terminate Veterans Insurance and pay the extra cost for the trust I have in the AFI insurance associates.

headshot image of Beth Fletcher

Senior Loan Officer: Beth Fletcher

NMLS# 493035

5 out of 5 Stars
Would Recommend
headshot image of Ryan Kawelaske

Loan Officer: Ryan Kawelaske

NMLS# 1698477

5 out of 5 Stars
Would Recommend

See above

headshot image of Felecia Z. Solomon

Branch Manager: Felecia Z. Solomon

NMLS# 1145004

4.5 out of 5 Stars
Would Recommend
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of Tanner Kruger

Loan Officer: Tanner Kruger

NMLS# 1802223

5 out of 5 Stars
Would Recommend
headshot image of Mystle Schellhorn

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend
headshot image of Trevor Damer

Loan Officer: Trevor Damer

NMLS# 1699779

5 out of 5 Stars
Would Recommend
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend
headshot image of Scott Jessip

Loan Officer: Scott Jessip

NMLS# 182259

5 out of 5 Stars
Would Recommend
headshot image of Daniel Kliethermes

Loan Officer: Daniel Kliethermes

NMLS# 996807

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5 out of 5 Stars
Would Recommend

Ryan and Alison were so great at walking me through and helping me understand each step of the process. They were also available to answer any questions I had (and I had a lot!) and always responded quickly. I couldn’t have asked for a better team to work with or for a better experience!

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend

1st time doing this, and I did not feel confused at all all. You guys made this a very easy process and I am grateful to have work with you.

headshot image of Hannah Liebhart

Loan Officer: Hannah Liebhart

NMLS# 1884776

4 out of 5 Stars
Would Recommend
headshot image of Cameron Whittaker

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend
headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

5 out of 5 Stars
Would Recommend
headshot image of Colten Crowder

Loan Officer: Colten Crowder

NMLS# 1891929

5 out of 5 Stars
Would Recommend

I have worked with several mortgage companies in the past but, Veterans United has the most knowledgeable and professional personnel I have ever had the privilege to work with. Mike dropped.

headshot image of John Mitchell

Loan Officer: John Mitchell

NMLS# 1116244

5 out of 5 Stars
Would Recommend

Thank You for the experience.

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

More Reviews

See all 393,206 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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