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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

Video thumbnail of Rob Riggle with Military Spouse Laura reading her Through the Roof Review for Veterans United Home Loans Watch more Through the Roof Reviews on our YouTube Channel!

366,159

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 366,159 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

From start to finish, we were not only met with professionalism and timely support, but welcomed like Family. We’d recommend Veterans United Home Loans to anyone, in fact, we already have to friends that are closing soon.

Loan Officer: Kelly Tolster

NMLS# 420363

5 out of 5 Stars
Would Recommend

Loan Officer: Kim Lanier

NMLS# 1639151

3.5 out of 5 Stars

Loan Officer: Don Smith

NMLS# 1969556

4 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

4 out of 5 Stars
Would Recommend

Loan Officer: Caitlin Finnegan

NMLS# 2019795

5 out of 5 Stars
Would Recommend

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend

Nicole Mistretta was also very helpful and professional. She answered my questions in a very timely fashion and never had me second guessing anything.

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Thank you! The team and mike went above and beyond!

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

This is my third refinance with this company. I’ve only dealt with Mr. Landis and his superb team. I trust Mr. Landis and his team with my life. Mr. Landis and Mrs. Rachel are awesome human beings. Thanks for your hard work. God, bless you and your families. Where we go 1 we all go!

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Pamela F. is Through the Roof!

From renter to owner in 32 days -- they really are dream workers!

Loan Officer: Ted Richardson

NMLS# 743121

Start your own homebuying journey! See what you qualify for today ›
5 out of 5 Stars
Would Recommend

The whole Team was great and patient it was a long road and they always were available and helpful and made this but a big success. :)

Loan Officer: Nicole Culbertson

NMLS# 1190796

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Outstanding team members!!

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Vets United is an amazing company to work with. Makes the home buying process feel like a cake walk!

Loan Officer: Lindsey Edgell

NMLS# 2086131

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Salter

NMLS# 1731461

2.5 out of 5 Stars

This was a very long, difficult, and expensive process just to refinance. I don’t think we would choose to get a VA loan again in the future.

Response from Veterans United

Thank you for this feedback Patrick. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. While we cannot change the experience you had with your refinance, we want to ensure that no other Veterans have this same experience in the future. If you would like to further share your experience with our team we would value the opportunity to learn more.

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

4.5 out of 5 Stars
Would Recommend

the interest rate was good. but it took thee months to close.

Loan Officer: Kimberly El-Darrat

NMLS# 1374293

4 out of 5 Stars
Would Recommend

The paperwork is very frustrating and some items are vague as to what they are asking for. Keep in CLOSE contact with your loan specialist and they should make it go smoother. Be patient, at times you'll feel you're left in the dark, but they are working in the background.

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
Would Recommend

We have used Veterans United for two home buys, a refinance, and assistance in selling a home. Each time was a great and smooth experience. They definitely cater to your needs and work with you every step of the way. With home buying and selling, there will always be issues to fix or work around. Veterans United was there to help with any problem. They are the best.

Loan Officer: Charlie Holsten

NMLS# 1721617

2.5 out of 5 Stars

At first VU was great and responsive, but when it came close to time to close I had an underwhelming experience and had to wait longer. However they did compensate me in the end.

Response from Veterans United

Michael, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

3.5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Dye

NMLS# 1632185

5 out of 5 Stars
Would Recommend

Great mortgage company to work with. They made our buying process a breeze.

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Amanda Lister

NMLS# 1918805

5 out of 5 Stars
Would Recommend

Loan Officer: Tracy Ball

NMLS# 1989112

4.5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

More Reviews

See all 366,159 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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