From start to finish, we were not only met with professionalism and timely support, but welcomed like Family. We’d recommend Veterans United Home Loans to anyone, in fact, we already have to friends that are closing soon.
Nicole Mistretta was also very helpful and professional. She answered my questions in a very timely fashion and never had me second guessing anything.
Thank you! The team and mike went above and beyond!
This is my third refinance with this company. I’ve only dealt with Mr. Landis and his superb team. I trust Mr. Landis and his team with my life. Mr. Landis and Mrs. Rachel are awesome human beings. Thanks for your hard work. God, bless you and your families. Where we go 1 we all go!
From renter to owner in 32 days -- they really are dream workers!
The whole Team was great and patient it was a long road and they always were available and helpful and made this but a big success. :)
Outstanding team members!!
Vets United is an amazing company to work with. Makes the home buying process feel like a cake walk!
This was a very long, difficult, and expensive process just to refinance. I don’t think we would choose to get a VA loan again in the future.
Response from Veterans United
Thank you for this feedback Patrick. A member of our Client Advocate team will be researching this further to determine how we may improve our service for future clients. While we cannot change the experience you had with your refinance, we want to ensure that no other Veterans have this same experience in the future. If you would like to further share your experience with our team we would value the opportunity to learn more.
the interest rate was good. but it took thee months to close.
The paperwork is very frustrating and some items are vague as to what they are asking for. Keep in CLOSE contact with your loan specialist and they should make it go smoother. Be patient, at times you'll feel you're left in the dark, but they are working in the background.
We have used Veterans United for two home buys, a refinance, and assistance in selling a home. Each time was a great and smooth experience. They definitely cater to your needs and work with you every step of the way. With home buying and selling, there will always be issues to fix or work around. Veterans United was there to help with any problem. They are the best.
At first VU was great and responsive, but when it came close to time to close I had an underwhelming experience and had to wait longer. However they did compensate me in the end.
Response from Veterans United
Michael, we thank you for sharing your feedback openly and for giving us an opportunity to learn more about your experience. One of our Client Advocate team members has already begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Great mortgage company to work with. They made our buying process a breeze.
