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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

389,918

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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4
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2
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5 out of 5 Stars
Would Recommend
headshot image of George Eastergard

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

For a first time home buyer, VU made the stressful process so easy! Everything was explained so I never felt lost along the way. Such a helpful company. Thank you.

headshot image of Ashley Khederian

Loan Officer: Ashley Khederian

NMLS# 1018475

4.5 out of 5 Stars
Would Recommend
headshot image of Kayla Thoenen

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

VU Set me up with the best team I could ask for, both the warmth and competence my team shared gave the ultimate charismatic and professional service I could have asked for.

headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

4 out of 5 Stars
Would Recommend
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

4.5 out of 5 Stars
Would Recommend
headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of James Browning III

Production Manager : James Browning III

NMLS# 1884028

5 out of 5 Stars
Would Recommend
headshot image of Zach Huckabey

Loan Officer: Zach Huckabey

NMLS# 2026797

5 out of 5 Stars
Would Recommend

When you are buying a house talk to veterans united you cant go wrong and they are there for you all the way til the end to make sure eveything work out. They are best in my book and they will be the best in yours.

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

5 stars

headshot image of Beth Fletcher

Senior Loan Officer: Beth Fletcher

NMLS# 493035

1.5 out of 5 Stars
Would Recommend

was Very Upset with underwriting after acceptance of offer. July 20th, all of August goes by after submitting any and all Documents, and Statements. They dragged it out for over a Month and had to bypass the original closing date twice, because then I had to resubmit more documents for the new month and verifications had to be redone. I am sorry ! Overall, the preapproval process was very nice and quick. My Agent was very helpful, and patient keeping me calm, great effort helping me find my right home. Thank you, Tamera

Response from Veterans United

Jesse,

We sincerely appreciate your feedback. I’m so sorry for the delays and stress you went through along the way to closing. Our Client Advocates are available and here for you moving forward. We’re here to learn from your experience and how we could’ve done better. Please reach out right away if anything comes up and we'll be here.

Thank you,
Kendra, Client Relations

5 out of 5 Stars
Would Recommend
headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

4.5 out of 5 Stars
Would Recommend
headshot image of Nichole Barber

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend
headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Would Recommend

Entire Team Exceeded Perfection.

headshot image of Matt LaTorre

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend
headshot image of Brian Haines

Loan Officer: Brian Haines

NMLS# 2000964

5 out of 5 Stars
Would Recommend
headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend
headshot image of Michael Pitts

Loan Officer: Michael Pitts

NMLS# 583598

4.5 out of 5 Stars
Would Recommend
headshot image of Britney McMurry

Loan Officer: Britney McMurry

NMLS# 1665781

5 out of 5 Stars
Would Recommend

From beginning to end starting with Kayla, Vishal Patel, the concierge‘s and Jenifer this has been the most timeless process working with such professional care and concerning people and I just want to say thank you because as a team we were really taking care of us. I wouldn’t Recommend veterans United to anyone with the upmost respect. And I would like to take Jasmine SWAIN📱Erecommend veterans United to anyone with the upmost respect. And I would like to thank JASMINE SWAIN my realtor For referring us to you.

headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

We had a lot of unknowns going into buying our first house. Veterans United made the whole process simple! The hardest part was agreeing on which house between my wife and I!

headshot image of Brian Becker

Loan Officer: Brian Becker

NMLS# 1486502

4.5 out of 5 Stars
Would Recommend
headshot image of Tyler Kettle

Loan Officer: Tyler Kettle

NMLS# 1693581

5 out of 5 Stars
Would Recommend

The whole team that I worked with was amazing! Their communication was great and they made buying my first house easy!

headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

4 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

As a first time home buyer, Veterans United stepped right in and made the whole process super easy and smooth. Shout out to Jen and Lauren for your 10 star service! YOU ROCK!

headshot image of Jen Heishman

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend
headshot image of Dava Turk

Loan Officer: Dava Turk

NMLS# 1812721

5 out of 5 Stars
Would Recommend

Aaron went bat for me when they were optimistic about my decision on a home. No bank would have cared like him and his team.

headshot image of Aaron Hayes

Loan Officer: Aaron Hayes

NMLS# 1144691

3 out of 5 Stars

Initially I was very excited about being a first time home buyer using my VA loan. The financial team assigned to me did a less than stellar job with preparing me for the ride. Example, I was told through my initial contract my rate would be 5.1% but somehow my closing rate was 5.675… due to my rate not being locked in (unbeknownst to me). Overall, the experience left me disappointed and discourage from using VU in the future or referring them to friends and family members. #nothappy

Response from Veterans United

Thank you for this feedback Tiye.

A member of our Client Advocate Team is available to discuss your experience if you are willing and able or have more information to share. We understand how the home buying process can get stressful, especially for the first time. It is our goal to be there for you every step of the way to explain and demonstrate all changes. It looks like your initial loan estimate had your estimated rate at 5.1% on 8/16, though we are not able to lock you in until you are under contract (contract receive date 8/29). While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We do appreciate your calling attention to this aspect and we value your feedback.

More Reviews

See all 389,918 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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