I would recommend both our realtor and this company to anyone.
If you read your feedback comments there’s a trend with the ones that give low ratings. “Communication” when someone is making one of the largest transactions of there life and using your company, I would think that you would want them to feel comfortable with the process. As soon as I decided to not use the affiliations the honeymoon was over.
Response from Veterans United
Hi David, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialist we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
I started this process almost a year out. When I first submitted applied for Certificate of Eligability. From that point on Veterans United stayed in contact with me. Giving me updates through the entire process. I never felt I had anything to worry because I had Veterans United on my side. Great agency to work with, use Veterans United and you won't be taken down the wrong path. Knowledge is everything and the team is absolute in their quest to keep you safe and your investment secure.
From the bottom of my heart, thank you forever for making me a homeowner. Y'all are the G.O.A.T!
We ended up getting a great mortgage interest rate on a home that will meet our needs as we build our family.
After being shrugged off by my bank of 15 years, followed by three years of trying with a small local bank and getting nowhere, VU had us in a house in just over four months. They kept me informed, saved me money, and got me a killer realtor. Can't recommend them enough.
this wasn't just 2 people that helped make this happen. From Lauren the person who helped us with stuff outside of the loan process. And my coach that helped me get my credit straight Shayna can't say enough about her, then there's Beth Madden again she was awesome and last but definitely not the least was Faren who got all the underwriting straightened. What an OUTSTANDING TEAM.
I am so happy I chose Veterans United. The experience went beyond my expectations. The loan specialist took time to explain the process and to address all questions and concerns. The entire experience was flawless due to the professionalism and great communication from the VU staff.
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I would hope other veterans use Veterans United. I have mortgaged my home and done a re-fi with them. Easy as cake!!!!