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Page 2107 of Unfiltered Reviews from Our Homeowners:

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5 / 5
Would Recommend

Excellent service! Derek was friendly, prompt and very helpful through this whole process! Definitely would recommend to all our friends and family!
Thank you Derek, for making our first home buying experience a "smooth one!"

4.5 / 5
Would Recommend

I want to thank Steve Kincheloe and his team for making the home buying experience a smooth one. He never hesitated to answer any of my questions and was always available when needed. Thank you so much Veterans United!

5 / 5
Would Recommend
5 / 5
Would Recommend

Lance did an outstanding job as our Loan Officer. He coordinated all of the actions, responded to our questions in a timely manner, even on weekends and odd hours. Lance was very knowledgeable in all aspects of our loan process and gave prompt and accurate answers. We very much appreciate the services that Lance provided.

4.5 / 5
Would Recommend
4.5 / 5
Would Recommend
5 / 5
Would Recommend
4.5 / 5
Would Recommend

It was a painless and quick experience. Everything was handled with excellent feedback and speed. From the pre-approval loan process, real estate agent, loan approval process and closing; everything was top-notch. We are very pleased with your service and will recommend you highly for other veterans.

Thanks.

4 / 5
Would Recommend

Need better communication. Working with assistant was great.

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1.5 / 5
5 / 5
Would Recommend

Back in November when we started the process of getting a VA loan I thought "this may never happen." I began talking with Dave Hickman and he carefully walked me through what I needed to do to make my credit ready to purchase a home. Dave never pressured me and was always there to answer any questions that I had. By March Dave had helped me dot the i's and cross the t's and I was ready to move on. He was always encouraging and seemed to genuinely care about who I was, not making me feel like a number or just another person. Not long after Dave helped me I was contacted by Adam Crutchfield who would become, not only a loan officer, but a friend as we continued through the home loan process.

Adam was exceptional in helping my family get all the paperwork we needed to close our loan. Adam also helped us as we looked for a home. There was a point where I didn't think that we would find a home that would suit us, but Adam always encouraged and was a constant cheerleader in the process. The paperwork process was tedious and would have been unbearable had it not been for Adam but also for Shannon Buckridge. Shannon helped us more than words can express as we trudged through the required documents. She explained everything and made it easy to accomplish every step of the way. Both Adam and Shannon always took my calls and if they were not available always called back quickly. I was afraid I would drive them crazy with all my questions and checking but they were incredible in the way the helped not only me but my family obtain the perfect home out here in West Texas.

I can't say enough about Veterans United and would HIGHLY recommend them to anyone looking for a VA loan. Thank you Adam, Shannon, and Dave for you dedication and help throughout the loan process. You made us feel like we were the only clients you had and always encouraged us to keep going. God bless you all and again; thank you, thank you, thank you!!!!!

5 / 5
Would Recommend

i think the service was great Michele March is the greates the whole team was the best

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

Our respresentative, Brad Cohn, was exceptional and truly a master at his trade. He never failed to answer any questions and developed a sense of certainty in an uncertain world. Although we never dealt face to face, I truly felt like I knew him, those are the types of relationships he develops with his clients.

5 / 5
Would Recommend
5 / 5
Would Recommend
5 / 5
Would Recommend

First time home buyer and couldn't have been any easier. Neal and Roxanne made things very quick and easy, thanks for the great service. I've already recommended your services to some of my family members.

5 / 5
Would Recommend

Zach has been tremendously helpful. I have nothing but great things to say about him!

3.5 / 5
Would Recommend
4.5 / 5
Would Recommend

Lee Sattler was my loan officer. Although I have never met Lee personally; he made me feel as though I was his friend. He acted professionally throughout, and was always available to answer questions promptly. He walked me through what otherwise would have been a difficult process considering I was not only financing a new home, but selling one as well. I hope to meet Lee some day to thank him in person. He will always have an open invitation to our dream home.

2.5 / 5
Would Recommend
5 / 5
Would Recommend

Mr. Casteel has been FANTASTIC from the start. He was a step ahead the entire way through the process and super helpful. He let me know what the next steps were and kept me informed every step of the way. I received all the paperwork he needed from me quickly and he processed them as soon as he received them back. It was an absolutely amazing experience and I am so grateful to Mr. Casteel and Veterans United for my beautiful new home. Great job!

5 / 5
Would Recommend

I was very impressed with Andrew and the rest of his team. They seemed genuinely concerned and were always available to answer any questions.

5 / 5
Would Recommend

We very rarely heard from our loan officer, but his assistant Jason Brown was awsome. Could not have asked for a bettr guys to help us with the process. He was amazing!! Jason definetly deserves at big pat on the back and hopefully a big raise. Because he did a wonderful job with our loan. Thanks you so much, Jason.

5 / 5
Would Recommend

David Muns was great. He was polite, informative, knowledgeable, and caring. If you have more Davids on your payroll your company will do great!

5 / 5
Would Recommend

From the first phone call to VUHL, Jeff Mize was an outstanding help. He took his time on that first call, answered all of my questions, and gave honest feedback even when things weren't looking in my favor. The care package, paperwork, and other correspondence came quickly and was easy to follow. I have been very pleased.

5 / 5
Would Recommend

I WOULD RATE JEFF MAGSAMEN AND AMANDA LASKO WELL ABOVE TEN THE REALTOR FROM PIGEON FORGE WAS CHRIS GONZALEZ . HE WORKED WELL BEYOND AND ABOVE ALL THE OTHER REALTORS THE VA SENT ME . HIS COMPANY IS PRISTINE REALTY

5 / 5
Would Recommend

See all 66,809 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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