It would be better if you offered 20 days rate lock instead of 15.
The only thing Deb was concerned about was that Jake Prest was no longer here at the end of the process and she didn't understand why. She was very happy with the service he provided as well.
The staff at Veteran's United is superb. This is my second home purchase and I wish the first one would have gone as smooth. Matt did an awesome job and took my loan very personal. I can tell that Matt loves his job very much and that he loves to help people. Words cannot express the appreciation that I have for Matt. This guy went above and beyond for me and my family. I am sure that all Veterans United loan officers receive the same training, however, I would be hard pressed to believe that anyone shares Matt's passion for his job. Matt and Whitney returned phone calls immediately and were always available. I emailed paperwork and always got an email confirmation from them. Thank you Matt and thank you Veterans United.
Lee Sattler and Morgan Evans are the best. I believe that they have risen the standard for customer satisfaction. The horror stories I have heard of from so many of my friends with regard to buying a home (especially a first home) were untrue. At least for me.
Thank you thank you thank you.
Veterans United, you have a fan on the west coast for sure.
We were very pleased with the service provided by Alberto. He was very effient and kept us informed on everything. He contacted us on a regular basis to see how our house hunting was going. We really appreciate everything he did for us.
I've worked with Alex Herbal on several of my loans - he helped us get into our first house. Veterans United really does fill a large gap for this returning group of veterans. Wish we'd heard about them before we blew all our deployment money.
I don't know that I have ever had such outstanding customer service. The ease of contact and the rapid response time of Ben Muzzey made the overall experience very satisfactory. From the time we received our loan application till the day of closing we felt like we had someone by our side weaving us easily through the sometimes scary process of home buying. I have and will continue to recommend VUHL to any veteran looking to invest in a future home.
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Rachel was excellent. Both knowledgable and helpful!
I have heard alot of horror stories of people having trouble making deals go through with VA loans but the process with Veterans United was simple and smooth. My loan officer was always available to answer and questions or concerns I had through the entire process and at my closing the sellers attorney even commented on how surprised she was that this deal was so easy to get to the closing with no issues.
Great experience with Michael Pitts and Hayden Grant. I'm not new to loan processing but this the first time I've experience loan process that was done in such professional manner. Same said from the seller Citation Northern. I'm glad that I choosed Veterans United Home Loans.
This was the most pleasant home buying experience I have ever experienced kudos to Jake and his associate's. Thanks Jake. Great job.
Thanks you veterans united home loan!
At 53 yrs old, I have bought several homes over the years. This home purchased was the smoothest; most pleasant home buying experience I have ever had.
I base 90% of the transaction on the loan officer. Andy Miller is the most professional; courteous loan officer I have ever had to work with. He would take the time to call me well into the night if he knew there was an important issue to discuss.
In short, Andy IS what I as the consumer pray for to get the prospective home owner through a stressful situation.
Congratulations to Veterans United and THANK YOU for handling our loan so swiftly and professionally.
My team was AWESOME!
Words cannot express the amount of professionalism and great work that Chris Thornton and his crew has done! They have been such a blessing. So much so that I am in a process of puting together aPowerPoint presentation to give to my classes I teach while I travel to other bases.
Chris was a no nonesense and honest person. I havent met anyone as honest and truthful that he was. You are always told that the realator was looking out for you, but in this situation it was Chris that was looking out for me and my family. I will do everything I can to get Chris and Veterans United name out there. You guys worked hard for me, I will do the same for you. Chris Thornton was beyond Great!! There are no words to express the thanks I can give to Chris. Thank YOU Chris Thornton!!!!!!!!!
Bi-annual Training should be conducted for realtors to ensure they are current with the VU processes. Our Loan officer handed us off to her assistant shortly after starting the application process and it was not well communicated. Once we knew who to speak to it was easy and fast. Thank you for this wonderful option to Active duty Soldiers.
This was our first home purchase and the staff at Vetrans united was there for us all the way! They answered all our questions walked us through the proccess step by step! From Randi to Chris We had an awesome experience! Will defiantly be recommending our friends use this company when going to purchase their homes!
The service I received thought the home loan process was top notch. I have many friends in the process of moving around the United States in the Military and out who are going to buy homes when they settle. I have gave word to them that Veterans United is the way they need to go for thier home loan process and that I was very pleased. I know this should give you at least 10 more customers in the future and I am sure they will be pleased with the service they recieve and pass the word also.
Veterans United and our loan officer Daniel made buying our first home as painless as can be! I was initially skeptical due to the lack of face to face contact, but communication and responsiveness was almost instantaneous. Daniel answered any and ever question I had throughout the process without a hiccup or delay. I will recommend VU to all veterans looking to buy a home.
I would just like to say thank you for everyone who helped us thru this process; it was a favorable experience. The ONLY recommendation I would have based on my escrow process would be to revisit the time frame the appraiser(s) have in getting back with their appraisal results. I understand its a 3rd party VA approved appraiser; but.. it almost killed our deal with having to wait an additional 3 weeks for the appraisal to come back.
My loan officer was very professional and on top of my file. I would definitely recommend VU to any of my friends or co-workers.