My husband and I were kinda skeptical at first because we had never heard of VU, however after getting the runaround from USAA and being told we had to pay a very high down payment even though we were using VA loan we decided to take a chance. Ashleigh Sumner and Amanda Parks were excellent with communicating about what stage out loan was in and answered any question we had. From start to finish our process took about 45 days. I am currently 33 weeks pregnant and the though of buying a home now had me stressing out. These ladies were excellent with getting the deal closed. Thank You for your A+ service.
It was a slow process but I think that had to do a lot with the realtor. The loan officers were very helpful letting me know what I needed to get to them and they didn't mind me calling and checking up on everything like 3 times a week!.... Thank you to everyone who helped us get into our first home!
The Veterans United Home Loan process is very smooth and efficient. I highly recommend Veterans United Home Loans for veterans.
JUst great time, very helpful.
Doug has been on it , as have I since we begin tis journey. He was extremely friendly, helpful and willing to go the additional mile to help you understand. I just totally wont to thank him and his crew for excellent service.
Thank you so much for your patience and your advice in helping us repair our credit so that we could qualify for a loan. Winsor's calm manner and prompt responses helped calm me down after having to deal with the State of California EDD to resolve information they had entered in error into our credit report.
Shannon was wonderful. She was able to answer all of questions and in a way for us to fully understand. We worked via several methods of communication, I.e phone, email, fax and she was quick to respond each time with accurate information.
This was the most difficult loan that I had ever received. The underwriter requested far more information than I had ever had to provide. I guess we live in different times.
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I would like to say thank you for doing a good job and thanks for being out there to help all the veterans
Our loan experience was an unusual one to say the least. The home we bought was owned by the bank, and to complicate things further we were already living in the home and making rent payments to the bank. The rent payments were to applied to our principle and interest, on the loan the bank was supposed to do for us. Four months had gone by and not one word from the bank. Thats when we contacted Veterans United Home Loans and the loan was completed in two months.
Great Job! Your team was very professional and courteous throughout the entire process. Our loan officer was extremely meticulous and thorough to ensure seamless experience. This was our first home and I don't think we could have had better service from another lender. Thank you guys!
love our new home thanks alot
Kim Filger is awesome!
My loan officer was always quick to respond back to all my questions in a timely manner and was ALWAYS helpful and respectful .
Katie was a real help during this process. Even when I was frustrated she remained calm. As your underwriters played their game of canceling my closing at the last minute causing me to become agitated, Katie remained calm.
Over all this was a fairly pain free transaction, dispite the underwriters.
I don't understand why underwriters, not just from your company but other mortgage companies as well feel it is good customer service to wait until 24 hours from closeing to inform the customer that something is missing and the closing will need to be postponed. Yes I know this is standard throughout the loan industry. After they cancelled my closing the first time I got myself preapproved at another lender. I would walked away from your company if they did it again. I don't screw with other people and don't appreciate games.
Brandon was great to work with from the very first phone call. By about our second conversation I knew I was dealing with someone I could count on. He always made time to make sure I understood the process and went the extra mile to get answers for me when they weren't immediately available. Our entire home buying process was remarkably smooth and I attribute much of this to Brandon's expertise.
Had some communication issues the day of closing but Matt was able to square everything away and make it right.
Craig was amazing and I will definitely recommend him to anyone seeking a VA loan in the future. There was great communication and his work was truly appreciated!
You helped my a dream of mine come true, thank you for everything!!!!!!!!!!!!
Everything went smoother than I expected.
Our Loan Officer; Dustin Fritz, was very helpful and did an excellent job looking out for our interests and answering all of my questions and concerns.
Outstanding customer service and attitude throughout the entire loan process! Thank you so much for caring about veterans and offering such personal service. Our only item of concern was some uncertainty about making our closing on-time due to a lengthy VA appraisal process but Brendan came through in the end by rushing our mortgage through underwriting. Thank you!
I have owned four homes in my lifetime. I can say this process was the best experience for buying a home. I would highly recommend Daniel and his team to anyone I know.