Very thorough
Everything seemed fine until 18 hours before closing. My "Loan Team" was reasonably responsive throughout the 60-day process--although there were times went it was hard to actually speak to someone. We worked through those communication issues and everything seem like it was on track until 4pm the afternoon before Closing Day when I received a note from my loan officer that said his team was still trying to work out "cash to close" and that the underwriter needed a few more documents from me. Long-story-short---the next 18 hours were absolutely chaotic, frenzied, and stressful to the point of ridiculous. The issues were all on VU's end, and unfortunately, they could have been worked out the week before closing when I asked the team "is there anything else you need from me?" We had to delay closing by four hours. Our real estate agent and title attorney have participated in dozens of closings, and they said they had never seen anything so poorly executed. The reputation of Veterans United was tarnished by our experience. I would love to discuss my experience with the CEO or a C-suite member of the company.
Very easy process from beginning to end. The loan officer was excellent to work with. Veterans United thank you for giving us our dream of home ownership!!!
The VU team made the entire process of buying a house extremely easy. They provided tasks and kept me up to date and informed on every aspect of the deal.
Everyone we dealt with was very knowledgeable and pleasant. I absolutely recommend Veterans United.
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I WORKED WITH DANIEL PERRY 3 CONSECUTIVE TIMES ON PURCHASING HOMES AND HE HAS BEEN OUTSTANDING, HE TELLS WHAT I NEED TO GET DONE AND I GET IT DONE IMMEDIATELY!!!
My team was amazing from Brittany Woolridge my credit specialist. She works with me to get my credit together and was always a call or email away. My loan officer Zachary was also so helpful in this process and always answer any question that I had. Also Britney George for helping me close on my home smoothly. My team made this process of buying a home so easy and I thank them so much for their help.
Blake and his team were phenomenal to work with. Responsive, professional and timely.
Patience and understanding in a home buying process is paramount. Your team have been that for years since I've first initiated contact with this company.
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Tyler Dunn and his group have given us their time and attention at every step during the process of our loan. They reached out often, just to ask if we had questions or concerns about the process. We got called at times just to check on us. I would recommend them to anyone that is even thinking about going through the process of getting a home loan.
You made the process easy.
Zach and his team were outstanding. Every question was answer quickly. From start to finish, every step was smoothly handled. David and I have gone through the loan process to purchase homes before, but this one has been the smoothest. We definitely got the 'A' team when we got Zach.Thank you Zach, Julie and Doug
From start to finish, VU was there for us, building credit finding movers, swapping utilities and even closing. They are a truly all in one deal. We managed to close in 21 days because of the team.
The entire team was communicative, responded to every question in a timely manner, and all had great personalities to get along with and make this stressful time easy!!
Always efficient, responsive and particularly knowledgeable
