Hassle free experience. Every question answered promptly.
I would highly recommend VU and was very pleased with the service and support that we received from Dustin Medlin and the entire VU team.
Our VA mortgage we obtained through Veterans United was the most efficient and effective mortgage we’ve ever experienced in over 40 years of mortgaging homes both while in the military and since retiring. We attribute this extremely positive experience to the professional and technical expertise of Steve Kincheloe and his team of mortgage professionals. We would strongly recommend Veterans United and Steve Kincheloe anytime someone is purchasing a home or refinancing their current residence.
Every one helped me and was understanding of my short comings and that made my experience a warm memory that I will share with everyone I know and meet for a long time again thank you and may you be blessed.
Thanks for everything. God bless you all 🙏🏿
The process was so simple, easy, and wonderful! So glad that I found them!
I mean the house wasn’t even swept clean even the fridge was full of dog hair.
Some walls where scratched and full of holes from screws from when the previous owner moved out after the inspection
At first I felt well taken care of.
I mean I guess I’m just upset in what condition I received my new house the excitement went away pretty quick.
No one likes to receive a new home dirty…
Response from Veterans United
Hey Antonio,
Man, I really hate hearing this. Moving into your new home should be a moment full of excitement and pride—not frustration and disappointment. I can only imagine how deflating it must've felt to walk into a place that didn’t feel clean or ready, especially after feeling taken care of earlier in the process.
You're right—no one wants to receive a new home in that kind of condition. While the final condition of the home is ultimately up to the seller, I completely get why this left a bad taste and took the wind out of your sails. For what it’s worth, we always recommend a home inspection to help catch issues like this, but we know that doesn’t always prevent every surprise after closing.
If you'd be willing to talk more about the experience, I’d really appreciate my team to have the chance to listen. My Advocates are here at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but please don’t hesitate to reach out anytime.
Great experience and I'm a second-time user of Veterans United. Great service and attention to detail, but they do communicate a lot which can be a lot to take in. I didn't feel I needed as much attention this go around as I was familiar with the process but as a first time home-buyer it as helpful.
I just wanna think veterans United loan process and helping us with purchasing our new home. They were all professional very helpful whether it was a question whether it was there it was an issue they were there. I just wanna thank him so much again. You are definitely there for us.
4.5 Acres with views forever and a creek to soak my tired feet! Thank you Veterans United, more specifically Carl & Eva, I owe y’all a Margarita & a steak if ya ever make it thru Texas!
I'm incredibly grateful for VA loans and the amazing support throughout the process—they truly made homeownership possible for me. As a veteran, it means the world to have a program that not only honors our service but also empowers us to build a future. Thank you for helping make my dream of becoming a homeowner a reality!
