They were great. I think the app was relied upon a little too much instead of communicating directly, but it was painless and easy. I don't know who chose the title company, because I did not. But they gave an initial estimate of their charges to VU, but charged me nearly double of their estimate. Not VU's fault, but they chose them.
I would highly recommend Veterans United to any veteran or service member looking to buy a home. They put together a Dream Team that handled every detail, which made the process stress free and enabled be to close in just over 30 days. Vickie Bell was my concierge. She connected my with real estate agent Scott Jones. He negociated the best possible terms. Alberto Barba, my loan officer guided me through the process of submitting all the documents needed. Brandon Viar, the loan specialist, kept me on the straight and narrow underwriting path up to the last minute. And Shari Wooldridge helped explain the closing costs, which was really weighing on my mind throughout the process.
The team kept things moving quickly. In a month, I had the keys to my first home.
Rob was very helpful and so was his team. The communication was awesome, and they helped explain different scenarios when we needed it most. I'm very grateful for them.
Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
Everyone on the team were very helpful helping me throw the systems.
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Kevin and his team were exceptional! This whole process was seamless and professionally handled in lightening speed! Highly highly recommend! Kevin and his team did their magic and helped us get the home of our dreams.
For my first time buying a home, this was a seamless process. I was really impressed how smooth this went. Everyone here was great. Really quick to answer any questions I had and my wife and I are incredibly grateful for this entire team that made it such a smooth and easy process. Thank you, y'all did a great job.
Everything went so smooth from first contact to the closing.
The VU team was awesome. During our journey to buying our first forever home ever, I did not hear any words of negativity, they only had solutions to every bump along the journey. We had an awesome flow of communication, I always knew ahead of time what to expect. Once we decided on our forever home, everything fell into place flawlessly. We are very happy and satisfied new homeowners. Thank you Veterans United!!
Honestly amazing people to work with!
Excellent customer services and very prompt!
Thank you Veterans United for taking care of us and making my first time home buyer experience smooth. I appreciate y'all.
Corey was great to work with. He was thorough and straight forward at every turn.
4 months 14 days later I'm Finally done with this nightmare. One unnecessary complication after another. I suspect biased service / treatment throughout the ENTIRE process. Very little useful guidance or assistance from my "team" (except for Melissa she was Awesome and did what she could to help) lackadaisical to no communication combined with days of absolutely no progress. My loan officer was out of the office for weeks on end, well aware of the closing date when he left. Reflecting it appears there was no concern or communication about handing off my file to someone that would be in the office able to give my file the attention it needed. To accept a contractual down payment while questioning rent credits from the same funds and contract is mind blowing no one can make that make sense on their best day. In short if Anyone ask me about this company my words will be "RUN AWAY fast and far as you can. There are better options I'm sure!".
Response from Veterans United
Hi Michael,
I can hear how frustrating and exhausting this process was for you. Waiting more than four months and feeling like you were dealing with one complication after another is not the kind of experience anyone expects when buying a home, and I’m truly sorry it felt this way.
Concerns about communication and progress are especially tough. You should never feel like your file isn’t getting the attention it deserves or that you’re left without clear guidance. I’m also sorry that your loan officer being out of the office added to that stress. There should always be a clear plan to ensure continuity and support, particularly when closing dates are involved.
The confusion around the down payment and rent credits sounds incredibly frustrating. If something didn’t make sense, you deserved a timely and straightforward explanation. I’m also concerned to read that you felt biased treatment at any point. That’s something I take very seriously, and I would want the opportunity to look more closely at what happened.
I do appreciate you recognizing Melissa for stepping in and doing what she could to help. I’ll be sure that feedback is shared.
If you’re willing, I would truly value the chance to review your experience in more detail. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I was not thrilled with some of your underwriter's requirements. However, Dan and Jenny were always awesome to deal with when I got frustrated. Having people like that can make all of the difference when you are constantly supplying paperwork. Dan and Jenny were always upbeat and never too busy to help.
I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Veterans United and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are.
Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest.
Torri Thomas, who was our loan officer was superb in all aspects of the loan process. She was there 24/7 to answer all of our questions and explain complex language that are typical on these types of documents to layman's terms that can be easily understood even to us common folks. She was very patient and always gave us the heads-up on what to expect next, so there were never any surprises that we did not know about, so we never felt over or heads with all the paperwork that comes with buying a new home. Torri always makes you feel like she has your back and for that we felt very comfortable though the whole process.Kristine Wilder was part of our loan team, and she kept the process moving along by sending reminders of items that needed our attention or by working with the underwriters to make sure our application moved forward without any problems.Veterans United are very lucky and should be proud to have Torri and Kristine on their staff representing them and working with veterans like us to assist us in bettering our lives and our families' lives....Thank you once again Ms. Thomas and Ms. Wilder for all that you do!
Mark and his team are awesome and ensure that everything has been handled in a timely matter
A real smooth transaction from beginning to end when we hit a rough spot Jamie fixed it promptly
