Very good service and helpful throughout
Process.
We had a great experience.
Marcus is 100 percent on top of everything I needed.
A big Thank You to the VU team: Zane Hildreth, Monika Cooper, and our assigned local VU real estate agent Betsy Thompson - all you were fantastic! First time senior citizen Veteran home buyer; we varied our home search from homes in California, Oregon, Utah, Florida, and Arizona - Zane and the VU team were helpful and patient with us through each phase. We highly recommend Veterans United to our qualified veteran friends and associates.
The team at Veterans United took care of my every single need. I loved every last second of this process. Veterans United was able to deliver even faster than I was wanting.
Allison and the team at Veteran’s United are the best at what they do, and I would recommend them to any of my friends.
Jeff and gray were exceptional in their professionalism and assistance throughout the entire process. Wouldn’t have made it all the way through without them.Big shoutout to Jeff. Hard worker and hope others are able to work with him in the future.
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Working with Colin Park and his team at VeteransUnited was an awesome experience. After visiting many homes, my wife and I finally found the home we wanted. Colin was there throughout our whole home buying journey and made the process easy. Today I am a proud veteran home owner. I am glad I chose VeteransUnited!
Nathan, Tara & everyone at Veterans United are awesome! Super friendly and helpful; you couldn’t ask for a better team or experience in your journey in buying a home. This is my second time purchasing a home through this organization and it’s five star service both occasions. If ever I go for another home, Veterans United is my first and likely only go to.
Thank you Nathan and have a very wonderful day! JAO
Called at 8:30, had approved at 11:30 for 150000. Closed on 12 March no problem.
Dorian was the absolutely best ever. He was always available and had the correct info we needed. He went way beyond his job and made the process that was very stressful so much better.
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I appreciate everything that you are have done and if I need anything in the future I won’t hesitate to call thanks again for everything.
Too many negative surprises. honestly if I had known how the whole process was going to be I would not have done it
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how this experience unfolded for you. Feeling caught off guard by unexpected steps or requirements during such an important process can be incredibly frustrating, and I understand why you’d say you might have made a different decision if everything had been clearer from the start.
We aim to set accurate expectations and communicate proactively throughout the loan process, so it’s disappointing to hear that this wasn’t your experience. Your feedback about the surprises along the way is important, and it highlights where we need to do better.
I’d appreciate the chance to learn more about what happened and see where we can provide clarity or support. If you’re open to it, please reach out so I can take a closer look at your situation.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United was great to work with! The process was very easy. The faster you get the items they request the faster the process works. I would definitely use them again in the future. I highly recommend them! Ashton Graf was awesome!! She made the entire home buying process less stressful and easy to understand. She went above and beyond what she had to. I have recommended her and Veterans United to every one of my friends who are veterans.
I appreciated all the assistance. It had been 34 years since we last moved so it was nice having that helping hand to keep us informed and provide information as needed.
Mr. Turner stayed in constant contact with me, keeping my wife and I updated and aware of any changes and/ or considerations. I appreciate his whole team for their attention to details and our concerns. I would like to thank Tyler and the rest of the Veterans United team for helping us secure the home we chose for our family.
