Another deal closed. Charles went above and beyond. Will do business again.
Katie has been amazing since we first started working with her last year! She has our best interests at heart and cannot say enough good things about Katie and her Team. Blessed to have found them! Jeff and Keri P.
Very professional all of the staff was very knowledgeable and always answered all of our questions ASAP. They will go over and above to make sure you have a smooth and perfect transition on your home buying experience. Would recommend 100%to anyone ready to purchase a new home.
My Loan Officer Tory was outstanding and helped break everything down for the loan and the overall home buying process. I would highly recommend her to others looking to use their VA loan
Loan officers really worked hard to get me some Credit for the closing costs.
It was such a great process!
I would not recommend veterans united. Everything was going well until the end when Mike provided me with the final closing disclosure on a Friday afternoon and the closing was on the following Monday. The issue with that was that the loan estimate stated I could possibly get $206 back at signing and the final closing disclosure required me to pay over $2800. That was a huge difference and I had no advance notice of this drastic increase. Mike basically waited until last minute and I had only the weekend to figure out my finances. I was not expecting to pay at closing and that was a huge hit to my finances. When I communicated with Mike, he basically told me I needed to figure it and pay via cashier check or wire transfer. This last minute hit to my finances without advance notice was completely unacceptable. It turned my signing day from what was supposed to be exciting and a great day to an upset and angry day. It ruined my wife and I signing day.
Response from Veterans United
Hi Alex,
I'm sorry that your closing experience left you and your wife feeling upset and frustrated during what should have been a memorable and exciting milestone.
I can understand how concerning it would be to receive final closing figures that differed significantly from what you expected, especially with only a weekend to prepare. Learning at the last minute that additional funds would be needed at closing can create a great deal of stress, and I'm sorry that you felt caught off guard by those changes.
I also understand your concerns about the communication surrounding the final numbers. Buying a home is one of life's biggest financial decisions, and clear, timely communication is important throughout the process. It sounds like the experience at the finish line did not meet the expectations you had for your closing day.
I'd appreciate the opportunity to learn more about what happened and review your concerns further. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you reach out outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Everything was as smooth as it could possibly be. 10/10
I would not hesitate to recommend Veterans United and Tim Alvis to anyone that asked. We had not heard of you previous to this but we would advise any veterans to contact you first. Thank you so much!
Everything was great. Julie was a fantastic point person to work with. She actually answered my questions over a year ago when I was still just looking into the loan process and would intermittently check on me until I was ready to buy. Her being kind and responsive when I was just looking for information is why I came to veterans united first when I was acutely ready ti buy. Ali and her did a great job going through the process and honestly made it very easy.
We recently closed on our home, and Veterans United exceeded our expectations. Their team was always available, kept us informed throughout the process, and made a complicated experience feel much easier. We never felt like just another loan file. We’re grateful for their hard work and would gladly recommend them to any Veteran looking to buy a home.
This was the fastest and easiest closing I have experienced thus far (and there has been quite a few), the team was attentive and paid attention to the details!
Jordan and his team were amazing to work with! As a first time home buyer the process was smooth and they explained every step! I was so worried at the beginning and they eased my mind and I couldn't be happier! Thank you so much
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Amanda score a Triple 10 we us the Cruz family. Good job for all your assistance.
Veterans United was great to work with! The process was very easy. The faster you get the items they request the faster the process works. I would definitely use them again in the future. I highly recommend them! Ashton Graf was awesome!! She made the entire home buying process less stressful and easy to understand. She went above and beyond what she had to. I have recommended her and Veterans United to every one of my friends who are veterans.
I didn’t think I’d be in my own house this year. Veterans United not only approved my loan but actually approved me for $150,000 more than I initially thought I could qualify for. The entire team that I had the pleasure to work with helped me when there were questions and kept me up to date. I even closed early with their help. Thank you everyone!
Everyone at Veteran United worked with me from day one till closing assisted me with what I needed to get my scores up to get me moving along the way
