Excellent experience! All the team members are knowledgeable and friendly. The whole process went smoothly and we closed on time!
Buying and moving to a second home that is 6 hrs away, with limited time... things became overwhelming fast. Luckily, I used Trivago, jk.
Joking aside, new schools, new day care, new job xfr, new city, utilities,... it definitely tests your frustrations. For me, given the time crunch, everyday became important and tasks needed to be completed to reach the next hurdle.
During the VU loan process, I considered a pivot to a third party when I was given offers that seemed better and can be completed quicker... my ears were perked. Long story short, false promises and the close date and rates kept changing even when I had paperwork ready to make the commitment (my frustrations peaked). I considered other lenders because I felt VU was just pushing numbers on me, ...felt like the same corporate vibes as all the other lenders.
I kept my trust in VU and leaned on their advice.
In the end, VU came in for the win and we blazed ahead to close 2 weeks later.
Chad helped me with my first home, gave me advice on an IRRL, and his team helped me cross the finish line on my second home. When I first met him, I asked him about VA Loans, he said "This is what we do...".
I believed him the first time and I believe it the second time.
To the VU team, thank you very much!
This was a difficult process that seemed, at times, predatory.
Response from Veterans United
Thank you for sharing this feedback with us, Pamela and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way. Please reach out to us so that we can work to improve for you and our future clients.
I really can’t put into words what this team did for me with handling everything for me and also sending a personalized gift. Truly amazing how great they treated me.
Thank you so much for making this experience an easy and comfortable experience. I was nervous going into it but everyone eased my nervous and made it and easy experience. Thank you again for all you help!!
Very good process. Only issue was due to state of market had to use a conventional loan and not a VA loan. Now paying PMI and a higher interest rate.
I worked with Jamie on the purchase of my first home. The level of care, attention to detail, and professionalism demonstrated by her surpassed my expectations. As a first time home buyer, I really appreciated her honesty and transparency throughout this entire process. She was there for me every step of the way. I highly recommend her.
A lot of paperwork is needed. More than when I bought my house but good work
The list goes on....Kayle deserves a shout out as much as any! I had issues with my smart phone, she assisted....I had good, and dumb questions....she was there, ready to answer the call. The final days, as closing approached....I sensed that I had EXACTLY the right type of people on my side! Low and behold....everything went off without a hitch. Has able to close a couple days early....and once you all heard that was my wish, you flexed and we made it happen! Now, the Huber's a safe and sound, in our new home...happy that we chose Veteran's United! Thank you all so much for doing what you do, the way you do it. Many don't buy houses everyday, so the personal care and support you showed really helped out one of the people! Much, much appreciated!Most sincerely,John and Tjuana Huber
Brice and Lani kept me informed in every step of the process. Easy to talk to. Actually pleasant!
Very well informed and a good guy.
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George and his team were outstanding. They were able to work with me through my busy schedule and make sure I was kept in the loop with all the moving parts of getting my loan.
Awesome all around.
My team was there for me all the way through the whole process that was never a question that I couldn’t ask I mean wow this is the place to go
